[Hiring] Account Manager @Devoted Studios

Role Description

We are hiring an Account Manager to own the health, satisfaction, and growth of Devoted's existing client portfolio. This is not a new-business hunting role; it sits on the other side of the equation, and it is equally critical to how Devoted scales.

Key Responsibilities:

• Client Relationship Ownership
  • Serve as the primary point of contact for a portfolio of active co-development accounts, knowing every client's goals, team structure, and current engagement status.
  • Build deep, trusted relationships at every level of each client organization, from day-to-day production contacts through to senior stakeholders and decision-makers.
  • Maintain client satisfaction across your portfolio, measured through regular check-ins and structured feedback loops.
  • Be the person clients call when something goes wrong, ensuring both sides stay focused on finding the best solution rather than placing blame.
• Account Health & Escalation Management
  • Monitor the health of every active engagement in your portfolio, spotting warning signs early through regular cadences with both clients and internal production teams.
  • Partner closely with Production Leads to ensure full visibility on project status, quality, and any risks that could affect the client relationship.
  • Proactively surface and mitigate risks, escalating internally where needed and maintaining client confidence throughout.
• Account Growth
  • Set and pursue quarterly growth targets for your current accounts, identifying expansion opportunities through deep understanding of each client's roadmap and upcoming projects.
  • Grow engagements organically: identify where Devoted can take on additional scope, new service lines, or adjacent projects within existing client relationships.
  • Build the kind of trust that turns a single project into a long-term partnership, and a satisfied client into a source of referrals.
  • Collaborate with the Head of BD to ensure a smooth transition when accounts grow into new service areas or require business development support.
• Operational Discipline
  • Maintain CRM excellence: keep all account records, communication logs, and health data current and actionable.
  • Prepare regular account status reports including satisfaction scores, expansion opportunities, risks, and renewal timelines.
  • Represent Devoted at relevant industry events and conferences, strengthening existing client relationships and staying connected to the broader ecosystem.

Qualifications

• 5+ years in account management, client success, or partner management, ideally within the games industry or a creative/technical services environment.
• Demonstrable track record of growing accounts quarter-over-quarter under your ownership, with measurable numbers behind it.
• Experience managing complex, multi-stakeholder client relationships, comfortable at operational, senior, and executive levels simultaneously.
• Background in or strong working knowledge of co-development, game services, or external development.

Requirements

• Outstanding relationship management skills, a natural communicator who builds trust quickly and maintains it under pressure.
• Strong commercial fluency: you understand what an engagement costs, what margin looks like, and what the implications of scope changes are for both sides.
• Comfortable having difficult conversations — with clients when expectations need resetting, and internally when production issues need escalating.
• CRM discipline: HubSpot, Salesforce, or comparable, used as a living operating tool, not a reporting afterthought.
• Strong analytical and organizational skills, able to manage multiple accounts simultaneously without losing the detail on any of them.

Benefits

• Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development.
• Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners.
• Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours.
• A chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally.