[Hiring] Account Manager @HG Insights

Role Description

HG Insights is looking for a driven, relationship-focused Account Manager to join our Growth team. You will own a portfolio of SMB, commercial, and mid-market accounts (up to $1B in revenue), responsible for the full post-sale customer lifecycle — from onboarding and adoption through renewal and expansion.

With recent acquisitions enabling us to deliver a comprehensive, end-to-end solution, you'll need a strong grasp of our customers' evolving business needs and a relentless focus on driving growth within your book. If you believe the best revenue is built on genuine customer value, this role was built for you.

What You’ll Do

• Own the Customer Lifecycle: Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact.
• Drive Expansion: Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals.
• Partner on Value: Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth.
• Mitigate Risk: Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat.
• Use Data and AI: Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy.
• Collaborate Cross-Functionally: Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business.
• Act as a Customer Advocate: Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback.

Qualifications

• Proven Account Management Experience (3-5yrs): A track record of managing and growing customer relationships in SMB, commercial, or mid-market segments (up to $1B), with demonstrated success on both renewal and expansion.
• Quota Achievement: Consistent delivery against renewal and expansion targets, with examples of driving meaningful account growth.
• Consultative Approach: Strong critical thinking and communication skills that allow you to become a trusted advisor — not just a vendor contact.
• Commercial Acumen: Comfortable navigating renewals, pricing conversations, and contract discussions while preserving strong customer relationships.
• Tech-Forward Mindset (Required): Demonstrated ability to quickly adopt and leverage AI tools to enhance client engagement, analyze trends, and drive expansion and retention strategy.
• Adaptable and Self-Directed: Resourceful and organized, able to thrive and prioritize without a rigid playbook.
• Industry experience in data, SaaS, or B2B technology is a strong plus.

Benefits

• Competitive base salary + performance-based bonus
• Comprehensive health, dental, and vision benefits
• Flexible, remote-first work environment
• Meaningful work with direct impact on revenue and customer success
• A culture that invests in your growth and development

This Role Is For You If…

• You’re energized by protecting and growing a recurring revenue base and see retention as a strategic discipline.
• You thrive managing a pipeline of deadlines and can systematically prioritize what matters most.
• You balance commercial rigor with genuine customer empathy.
• Your organizational skills and attention to detail are your superpowers.

Ready to apply?

Submit your resume and a brief note on what draws you to this role. We’d love to hear from you.