[Hiring] Account Manager @Mitratech

Role Description

This is an outstanding opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will own a portfolio of accounts and be directly accountable for net revenue retention and expansion. You will gain an in-depth understanding of our customers' operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech.

Essential Duties & Responsibilities:

• Own and grow a portfolio of accounts — your primary measure of success is net revenue retention and expansion above 100%.
• Build account plans with top customers that focus on mutual success and customer value, with clear revenue targets and growth milestones for each account.
• Hunt relentlessly for expansion opportunities: negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell motions.
• Develop and execute a rigorous pipeline of annual sales and revenue retention targets, with consistent forecasting accuracy.
• Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls), always walking in with an agenda tied to growth, not just relationship maintenance.
• Assist leadership in building and maintaining a retention and new revenue forecast.
• Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point.
• Work with other customer-impacting departments to ensure our customers have a world-class and successful experience with all Mitratech's solutions.
• Keep up to date knowledge of the industry, as well as the competitive posture of the company.

Qualifications

• Bachelor's Degree; or equivalent experience.
• A minimum of 2-4 years of sales and/or account management experience, with a demonstrated track record of growing accounts and exceeding retention targets.
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person.
• Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing customer base.
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving, and time management skills.
• Capable of working independently with minimal supervision and in a team environment.
• Highly effective communication skills that convey professionalism in all written, verbal, and in-person meetings.
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges.
• Proficiency in all MS Office & Google Office applications.
• Travel up to 10%.

Requirements

• We will disclose intended pay ranges in our job ads for US-based opportunities.
• This role can be performed 100% remote, anywhere in the US.
• Anticipated Pay: $67,000 Annually USD + Sales Commission Plan $37,500 Annually USD. Total Compensation $104,500 OTE.
• Total compensation includes US employee benefits and OTE.

Benefits

• Health, Dental & Vision Insurance *
• 401 (k) + Employer Match *
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

Company Description

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.