[Hiring] Account Manager @M-Files

Role Description

As an Account Manager at M-Files, you’ll play a key role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention. This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and growth initiatives.

Responsibilities and Duties

• Serve as the primary point of contact for a portfolio of existing customers
• Drive account expansion through upselling, cross-selling, and renewal strategies
• Understand each customer’s business goals, challenges, and product usage to deliver ongoing value
• Partner with Customer Success, Professional Services, and Product teams to support customer outcomes
• Identify at-risk accounts early and coordinate retention strategies
• Conduct regular account reviews and success check-ins
• Maintain accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)
• Stay informed on M-Files product updates, roadmap, and new capabilities to share with customers
• Travel for customer meetings or QBRs as needed

Qualifications

• Bachelor's degree and/or equivalent work experience as outlined
• 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales
• Proven ability to manage and grow a portfolio of existing B2B customer accounts
• Strong communication and relationship-building skills with executive stakeholders
• Proactive, customer-centric approach to retention and growth
• Skilled in consultative selling and identifying customer needs
• Comfortable collaborating cross-functionally in a fast-paced environment
• Proficient in Salesforce or other CRM systems

Preferred Experience

• Experience in information management, document/content management, or enterprise SaaS
• Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand)
• Experience managing mid-market or enterprise customer relationships
• Background in industries such as Energy, Utilities, Financial Services, or Professional Services

Participation in our Recruitment Process

• Initial Phone Screen w/People & Culture Team Member
• Hiring Manager (Sales Director)
• Additional Sales Leadership
• Peer Level Interview (Internal Team Member)
• Panel Interview/Presentation Assessment
• Final Interview: SVP, Sales (based on availability)

Benefits

• Base + Commission: M-Files offers excellent compensation including a base salary plus commission on sales. There is no cap on commission (50/50 split, monthly payout)
• As a remote-first enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Employee Health Resource App
• Monthly Remote Stipend
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)