[Hiring] Account Manager @Level Agency

Role Description

Level Agency is hiring a sharp, proactive Account Manager — someone who thrives at the intersection of performance, collaboration, and client partnership. You’re a translator of data into strategy, a supporter of teams, and a champion of client success. You don’t just “manage” — you move things forward.

This Isn’t for Everyone. You’ll thrive here if:

• You think like an owner — not a task manager.
• You know how to support and elevate a team, not just track tasks.
• You don’t wait for instruction — you lead with clarity and initiative.
• You get excited about using AI to supercharge your work.

And you’ll struggle here if:

• You need constant direction or hand-holding.
• Feedback feels like criticism instead of opportunity.
• You’re not ready to move fast and raise the bar.

Your Role (and Impact): As an Account Manager, you’ll be the strategic connector between client goals, internal teams, and real results. You’ll lead accounts, guide execution, and ensure every deliverable moves the needle.

• Support the Team – Act as the operational backbone for the account team, helping ensure projects move efficiently and everyone has what they need to succeed.
• Own Client Relationships – Be the go-to partner for your clients. You’ll build trust, communicate proactively, and solve problems before they start.
• Manage the Work – Oversee daily execution across media and creative; ensure everything runs on time and exceeds expectations.
• Drive Performance – Collaborate with media strategists to analyze data, identify opportunities, and guide strategy.
• Tell the Story – Translate metrics into clear narratives and strategic recommendations.
• Handle Budgets – Own forecasting, budget tracking, and campaign pacing with precision.
• Stay Ahead – Keep clients and teams informed on the latest marketing and industry trends.
• Integrate AI – Use generative AI tools to streamline work, spark ideas, and improve execution.

Qualifications

• 3+ years in an agency or client services environment.
• Proven success in performance marketing, including paid media execution and optimization.
• Experience supporting cross-functional teams to achieve ambitious goals.
• Financial fluency — you’ve owned budgets, forecasts, and media pacing.
• Excellent communication and presentation skills.
• Data-savvy — you can interpret campaign metrics and pivot strategy accordingly.
• Highly detail-oriented, organized, and accountable.
• Comfortable using (and learning) AI tools to increase speed and quality.

Requirements

• Background in ecommerce, education, or B2B verticals.
• Familiarity with GA4, Looker Studio, or similar analytics platforms.
• Experience upselling or growing client accounts.
• Working knowledge of project management tools (e.g., ClickUp, Asana, etc.).

AI Expectations

• Use tools like ChatGPT, Midjourney, Claude, and Perplexity to improve workflows and ideas.
• Document and share your learnings to support team growth and innovation.
• Continuously experiment and iterate — the best solutions come from refinement.
• Push through the discomfort of learning new tools and stay ahead of the curve.
• Treat AI as a strategic multiplier — not a crutch.

Our Core Values

• No Ego, All In - We don’t do “that’s not my job.” We win together.
• Better Every Day - We want the feedback—even when it stings.
• Relentless for Results - Activity is nothing without outcomes.
• Driven by Truth - We challenge assumptions and follow the data.

Benefits

• Fully remote across the U.S. & Canada, plus monthly WFH stipend and Summer Fridays.
• Generous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental/family leave options.
• Comprehensive health benefits, mental health support, and company-paid disability & life coverage.
• Employer retirement contributions (401(k) in the U.S., RRSP match in Canada).
• Quarterly performance reviews and career advancement opportunities.

Company Description

We’re an AI-powered performance marketing agency—built for precision, designed to scale, and powered by a scientific mindset. At Level, we blend strategy, media, creative, and machine intelligence to deliver outcomes that matter. Every time. At scale.

We’ve been named one of Pittsburgh’s Best Places to Work and an Inc. 500 Fastest-Growing Company. Our clients range from ecommerce to B2B, education, healthcare, and beyond. And our team? Fully remote, deeply collaborative, and relentlessly driven.