[Hiring] Account Manager @Patch My PC

Role Description

We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 700+ existing customers and a large pipeline of active leads across market segments.

You’ll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a Europe-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success.

While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.

Responsibilities

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
• Act as a trusted advisor, understanding client needs and aligning them with our solutions.
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
• Manage renewals and contract negotiations, ensuring a seamless client experience.
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
• Ability to prioritize tasks and manage multiple accounts effectively.

Qualifications

• 5+ years of experience in customer-facing B2B software sales.
• Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results.
• Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets.
• Excellent communication, negotiation, and stakeholder management skills.
• A growth mindset; open to feedback, quick to adapt, and always looking to improve.
• Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices.

Nice-to-Haves

• Experience in Software sales environment.
• Background in business development or consultative selling.

Compensation & Benefits

• Competitive Salary: $65,000 - $78,000 based on experience and location.
• 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
• Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
• Other Benefits:
  • FSA/HSA.
  • Fertility benefits.
  • Parental leave.
  • Paid-time off (PTO).
  • Volunteer leave.
  • Charitable donation matching.
  • Tuition reimbursement.
  • Gym membership reimbursement.
  • Internet stipend.
  • Pet insurance.

What to Expect in the Interview Process

Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC.

Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes.

• Step 1: Initial Screen - A 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role.
• Step 2: Hiring Manager Interview - A conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations.
• Step 3: Scenario Project - Candidates complete a short scenario based exercise designed to reflect situations you may encounter in the role.
• Step 4: Team Interview - A conversation with members of the Customer Success team focused on collaboration, communication and how you work with cross functional teams to support customers.
• Step 5: Cross Functional and Leadership Conversations - This stage includes conversations with cross functional partners and leaders.
• Step 6: Final Conversation with Our CEO - As a final step candidates may meet with our CEO and Founder Justin Chalfant.

Equal Opportunity Employer

Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.

Work Authorization

To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.