[Hiring] Account Manager @Episode Six US

Role Description

We are growing our Account Management organization and are looking for an Account Manager based in Australia to manage a portfolio of clients across the AU/NZ region.

• Proactively build and manage relationships with clients and their key personnel to become a trusted partner for our clients.
• Manage the governance framework with clients, and run key forums such as Steering Committees and Business Reviews.
• Identify and develop opportunities with existing clients.
• Ensure KPIs and targets are being met.
• Manage the business side of development, enhancements or change requests with the client and support the internal teams through the process.
• Create and maintain forecast models and ensure invoicing is current with the client.
• Work within the business development team to renegotiate contracts as required.

Qualifications

• 5+ years of Account Management experience within the financial services sector, with direct cards, payments or issuer processing experience preferred.
• Strong written and verbal communication and presentation skills in English.
• Strong networking skills with the ability to build rapport both internally and externally.
• Experience managing strategic client relationships, commercial discussions, renewals, or portfolio growth preferred.
• Growth mindset.
• Ability to adapt and thrive in a fluid and fast-paced business environment.
• Ability to work independently as well as collaboratively within and across teams.
• Ability to identify areas for improvement and raise with solutions in mind to ensure the team is consistently improving.

Benefits

• A people-first mentality with professional development on day 1.
• 360 focus on your wellbeing and the ability to work where you need to.
• An inclusive and supportive environment for every E6er to excel and grow.

Company Description

Episode Six is a global provider of API-based payment processing and wallet management infrastructure. We are 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.”

• Headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London.
• Providing technology for clients in 24 countries on four continents.
• Since 2018, we have grown more than 10x.