[Hiring] Account Manager @K12 Insight

Role Description

You'll own a book of business. Not support it — own it. Gross retention, net revenue retention, and the relationships underneath both. You'll know which accounts are thriving, which are quietly at risk, and which have room to grow — before anyone asks. When something goes wrong, you're already on it. When expansion develops, you bring it forward.

• Gross retention ≥90% and NRR ≥100–110% across your portfolio
• Proactive health monitoring and churn mitigation
• Full renewal lifecycle from outreach through close
• Identify, qualify, and close cross-sell and upsell opportunities
• Executive sponsor relationships across your accounts

Qualifications

• 5+ years in account management, client success, or sales
• Demonstrated ownership of retention and expansion revenue — not support, ownership
• Proven track record of maintaining NRR of over 100% across a portfolio
• Comfortable in a commercial conversation — you can build a value case, handle objections, negotiate pricing and guide a client to a decision
• Technically curious — you learn new software by getting in and clicking around, and you can hold your own in a conversation with an IT professional
• Active Salesforce user and AI tool adopter
• K-12 or EdTech experience is a plus, not a requirement — we'll teach you the industry if you bring the fundamentals

Requirements

• Location: This is a remote position open to candidates residing anywhere in the United States.
• Expected travel for this role is 10% to 25%

Benefits

• Expected Base Salary: $100,000 / year + Commission Plan. Exact pay is based on experience, skills, market demand, and internal equity.

Company Description

K12 Insight is an equal opportunity employer committed to building a team that reflects the diverse communities our clients serve. All are encouraged to apply. K12 Insight uses E-Verify to confirm employment eligibility. Learn more at https://www.e-verify.gov/ .