[Hiring] Account Manager @Dodge Construction Network

Role Description

The Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers will primarily be small to medium businesses, including General Contractors, Subcontractors, and other verticals inside the commercial construction industry. This is a full-time position and reports directly to the Director, Regional Sales.

Qualifications

• Bachelor's degree in a related field and/or equivalent education and work experience.
• 3+ years of relevant sales experience.
• Proficiency with standard desktop applications (Word, Excel, PowerPoint).
• Ability to quickly learn and apply SaaS products.
• Basic knowledge of the construction industry or the ability to learn it quickly.
• High level of personal integrity with strong ownership of outcomes.
• Excellent written and verbal communication skills.
• Strong relationship-building and client-centric approach.
• Ability to coach customers on best practices and identify pain points and solutions.
• Empathetic, small-business growth mindset with the ability to identify meaningful customer opportunities.
• Strong skills in collaboration, organization, problem-solving, decision-making, time management, and professional presentation.

Requirements

• A willingness to travel as needed for face-to-face meetings with accounts.
• Responsible for building and maintaining strong relationships with existing clients.
• Develop strategies to increase sales and revenue for existing clients.
• Develop relationships with existing clients to uncover potential customer dissatisfaction early.
• Overcome objections by reinforcing the value of the products purchased from Dodge.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues.
• Collaborate with internal teams such as Marketing, Product, and Customer Care.
• Act as a client advocate within the organization.
• Provide training and support to clients on using products or services effectively.
• Attain all KPIs designed to improve account retention.
• Follow SOPs for all account interactions within standard CRM systems and other tools.
• Ensure that you take advantage of all job, product, and industry-related training opportunities.
• Play a critical role in driving sales growth, fostering strong client relationships, while ensuring customer satisfaction and retention of assigned accounts.

Benefits

• Salary range: $60,000-$70,000 + UNCAPPED VARIABLE INCENTIVE.
• Market competitive salary and comprehensive benefits.
• For applicable roles, uncapped commissions plans or an annual discretionary performance bonus.

Company Description

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.