[Hiring] Account Manager @United Allergy Services

Role Description

• Responsible for establishing rapport with providers and ensuring UAS operations are running at optimal levels within the clinic.
• Address any provider concerns including but not limited to customer service, billing inquiries, and general questions concerning UAS services.
• Lead all clinic operations which include regularly scheduled visits with clinic staff and providers.
• Identify challenges within the clinics and assist ROD with overcoming the challenges.
• Responsible for implementing and meeting the strategic goals and objectives of the company pertaining to assigned clinic productivity and revenue.
• Drives performance of clinic operational metrics and is responsible for reporting results to their leader on an ongoing basis.
• Provides direct management to all CAS created cases and responds to escalated cases in a timely manner as required.
• Works to close cases to enhance CAS productivity and serves as a point of contact for CAS’s in the area.
• Looks for trends and root causes in cases and suggests process improvements.
• Works with ROD to identify clinics under management that could benefit from process improvement engagements (LIFTs).
• Conducts process improvement engagements (LIFTs) either directly or with ROD to ensure that the process gaps in the clinic workflow are identified and optimized.
• Responsible for implementing all action items resulting from business reviews in a timely manner.
• Ensures coverage for all clinics in the area, along with direct supervision and oversight of assigned UAS labs to be determined by the ROD.
• May at times need to cover as a CAS if unable to cover with other staff members.
• Manages all timecard adjustments and PTO requests.
• Manages the recruiting and staffing processes of CAS’s; ensures all are trained to competently and consistently follow protocols.
• Responsible for managing the first 90-day new hire process and training path for their direct reports.
• Responsible for communicating to physicians, clinic point of contacts, and CAS’s on process changes/staffing as directed by the ROD or Operations Leadership.
• Attends physician orientations for new clinics; partners with Sales team to ensure high quality implementations.
• Directly responsible for developing high quality relationships with physicians and clinical staff of assigned clinics; exerts influence to improve business and clinical outcomes.
• Provides leadership to staff members and facilitates individual and group success.
• Leads team in meeting corporate and group objectives in harmony with the company’s stated values and priorities.
• Sets an ethical example for employees throughout the company.
• Promotes company’s established best practices consistently:
• Complies with all legal and policy requirements related to employment practices; acts as an employee advocate and fulfills the inherent responsibility of supervision by providing a pleasant work environment.
• Ensures staff has access to information and supplies to perform at an optimum level.
• Develops competencies and supports training by scheduling and budgeting for ongoing programs.
• Plays an active role in the ongoing development of people throughout the company.
• Accountable for ensuring that a succession plan is in place.
• Provides coaching and constructive feedback through timely appraisals and direct communication.
• Establishes practical goals & objectives with staff members and periodically monitors results.
• Partners with HR as needed to resolve performance issues through training, counseling, and/or enrichment.
• Takes proactive measures to ensure all employees are provided with a safe and healthy work environment.
• Performs other related duties as required and assigned.

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Benefits

Company Description