[Hiring] Account Management Senior Manager - Direct Payer @Cigna Healthcare

Role Description

The Senior Manager, Account Management is a people leader responsible for strategic oversight of Direct Payer accounts with a strong emphasis on revenue cycle performance, operational excellence, and transformation through technology and process discipline. This role leads a team of Account Executives, owns the financial and operational health of the assigned book of business, and drives change through the adoption of AI‑enabled tools, structured workflows, and cross‑functional alignment. The position serves as a key strategic partner across Operations, Revenue Cycle Management, Product, Finance, Clinical, and Technology teams to ensure coordinated strategy execution and measurable results.

Responsibilities

• Strategic Leadership & Client Performance
  • Own the overall strategy, performance, and financial outcomes for a defined Direct Payer book of business.
  • Drive alignment between client strategy, contractual obligations, operational execution, and enterprise priorities.
  • Serve as escalation leader for complex payer issues impacting access, claims, reimbursement, or financial performance.
  • Translate strategic objectives into actionable plans with clear accountability and measurable outcomes.
• Revenue Cycle Management (RCM) Ownership
  • Partner with Revenue Cycle Management teams to ensure strong claims performance, timely adjudication, issue resolution, and bad debt avoidance.
  • Provide leadership oversight on root‑cause analysis of RCM issues affecting client satisfaction or financial results.
  • Ensure RCM performance insights are incorporated into client strategy, internal prioritization, and team execution.
  • Hold teams accountable for proactive identification and escalation of RCM risks within the book of business.
• AI, Tools & Operational Discipline
  • Lead adoption and full utilization of enterprise tools, including AI‑enabled solutions, reporting platforms, and workflow systems.
  • Drive consistent use of tools for issue tracking, documentation, analytics, and performance management.
  • Champion process standardization and structured execution to reduce variability and improve outcomes.
  • Partner with Product, Technology, and AI teams to pilot, implement, and scale solutions that drive efficiency and insight.
• People Leadership & Team Development
  • Directly manage, coach, and develop Account Executives.
  • Set clear expectations related to strategy execution, tool utilization, risk management, and performance outcomes.
  • Foster a culture of accountability, continuous improvement, and data‑driven decision‑making.
  • Support talent development, succession planning, onboarding, and performance management.
• Cross‑Functional Partnership & Enterprise Alignment
  • Act as a strategic connector across Operations, RCM, Clinical, Product, Finance, Legal, and Underwriting teams.
  • Ensure strategies and initiatives are coordinated across functions to avoid duplication and misalignment.
  • Represent Account Management in enterprise initiatives, transformation efforts, and strategic workstreams.
  • Influence change and outcomes through strong partnerships rather than formal authority.

Qualifications

• Bachelor's degree; MBA, PharmD or equivalent advanced degree preferred.
• Progressive leadership experience in specialty pharmacy, payer relations, PBM, or healthcare account management.
• Demonstrated success leading teams responsible for complex client portfolios.
• Strong knowledge of revenue cycle processes, claims operations, and payer reimbursement dynamics.
• Experience supporting Direct Payer or non-PBM-integrated health plan accounts.
• Proven ability to drive change, adopt new tools, and implement structured ways of working.
• Excellent strategic thinking, communication, and cross‑functional leadership skills.
• Experience leading or sponsoring AI-enabled or technology transformation initiatives.
• Financial acumen with experience managing risk, performance guarantees, and/or margin outcomes.

Requirements

• People leader role with direct reports.
• High strategic and operational accountability.
• Significant cross‑functional collaboration and executive visibility.
• Direct impact on financial performance, client outcomes, and enterprise initiatives.

Benefits

• Comprehensive range of benefits focusing on whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) and company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.