[Hiring] Account Management Intern @Assurant

Role Description

The Assurant Internship Program is a 12-week immersive experience where interns do not sit on the sidelines. You will gain real-world experience by tackling business challenges and helping drive meaningful outcomes. The program combines hands-on work with learning and development opportunities, mentorship, networking and engagement opportunities, and resources designed to support your professional growth. This program offers students meaningful, real-world experience while building foundational technical and business skills in a Fortune 500 organization.

The Account Management Intern will support the Account Management team with the behind-the-scenes work required to serve mortgage servicing clients effectively. This is a development role and is not responsible for owning client relationships, leading client meetings, negotiating commitments, or independently responding to client escalations. The intern will work with account managers, account executives, operational partners, and other internal teams to:

• Organize information
• Analyze performance
• Prepare materials
• Track follow-ups
• Improve the tools and processes used to support assigned clients

In addition to day-to-day account support, the intern will own a clearly scoped, meaningful project aligned with team priorities. The project will include defined goals, measurable deliverables, regular checkpoints, and a final capstone presentation describing the work completed, business impact, lessons learned, obstacles addressed, and key takeaways.

Qualifications

• Currently enrolled in an accredited college or university program with at least one academic semester remaining after the internship.
• Ability to work 40 hours per week for the full Summer 2027 program.
• Coursework or demonstrated interest in business, finance, risk management, insurance, data analytics, communications, operations, project management, or a related field.
• Working knowledge of Microsoft Excel, PowerPoint, Word, Outlook, and Teams, or the ability to learn them quickly.
• Ability to organize information, manage deadlines, follow written procedures, and produce accurate work.
• Clear written and verbal communication skills.
• Ability to handle confidential business and client information appropriately.

Requirements

• Account Management Support - approximately 50%
  • Support preparation for internal account reviews, client business reviews, operational meetings, claims reviews, audits, and other account activities by gathering and organizing approved materials.
  • Maintain account support tools such as contact lists, organizational charts, action logs, issue trackers, meeting records, service-release information, acquisition-volume reports, and document repositories.
  • Collect information from Operations and other internal partners to help account managers answer client questions and document next steps.
  • Draft internal summaries, meeting notes, status updates, presentation content, and background materials for review by an account manager or account executive before use.
  • Track open items, owners, target dates, dependencies, and completion status; identify missing information or overdue follow-ups for team review.
  • Assist with documenting meeting takeaways, decisions, risks, and action items. The intern may observe selected client meetings for learning but will not serve as the client point of contact.
  • Help coordinate logistics and materials for vendor-management reviews, onsite visits, audits, and other account events.
  • Follow company requirements for confidentiality, information handling, documentation, and appropriate use of client data.
• Reporting, Analysis, and Process Support - approximately 25%
  • Compile and organize client performance, service-level, quality, complaint, claims, volume, and operational data from approved sources.
  • Perform basic data validation and analysis to identify patterns, missing information, recurring issues, or potential opportunities for improvement.
  • Help create clear charts, tables, scorecards, and summaries that enable the account team to explain performance and prepare recommendations.
  • Compare information across reports and supporting records, document inconsistencies, and escalate questions to the assigned account manager.
  • Research mortgage servicing, property insurance, lender-placed insurance, loss draft, and related industry topics using approved resources, then summarize findings in plain language.
  • Suggest practical improvements to templates, trackers, shared files, workflows, and reporting methods based on observations during the internship.
• Assigned Business Project - approximately 25%
  • Own a structured 12-week project that addresses a real Account Management need and can be completed within the internship period.
  • Develop a project plan with scope, objectives, stakeholders, milestones, risks, measures of success, and expected deliverables.
  • Gather requirements and feedback from internal stakeholders; document findings and recommendations.
  • Provide progress updates during regular manager check-ins and adjust the work based on coaching and business needs.
  • Deliver a usable final work product, supporting documentation, and a capstone presentation to leaders and program participants.
• Program Participation and Development
  • Attend required internship meetings, training sessions, professional-development activities, peer networking events, and weekly one-on-one meetings.
  • Participate in the FranklinCovey learning journey and apply the concepts to daily work and project planning.
  • Build knowledge of Assurant, Global Housing, Account Management, mortgage servicing, and the products and services supported by the team.
  • Ask for guidance, communicate schedule conflicts promptly, and use feedback to improve work quality and professional skills.
  • Complete midpoint and final program evaluations and prepare for the final capstone presentation.
  • Work the program schedule and accurately submit time in accordance with internship requirements.

Benefits

• Remote: Atlanta
• Paid Internship: $25/hour
• Start Date: 5/17/2027
• End Date: 8/7/2027