[Hiring] Account Handler @Brown & Brown Insurance

Role Description

We are seeking a proactive and detail-oriented Account Handler to join our CCPL team. This is an exciting opportunity to support our commercially connected customers with personal lines insurance advice and service that truly adds value.

As a niche team operating at the intersection of personal and commercial insurance, the CCPL team offers a unique environment to deepen your expertise making it an ideal stepping stone for those aspiring to move into a future career in commercial insurance.

You will work closely with the Commercial Account Directors and Executives, acting as a key point of contact for personal lines matters, and providing trusted guidance and timely solutions that protect what matters most to our customers.

• Deliver exceptional service to commercially connected personal lines customers with professionalism, empathy, and efficiency.
• Understand customer needs thoroughly through active listening and informed discussions.
• Carry out robust due diligence on customer risks and identify suitable market options and cover solutions.
• Ensure all work aligns with internal process steps, compliance standards, and technical accuracy requirements.
• Collaborate effectively with Commercial Account Directors & Executives to ensure seamless service and account retention.
• Maintain accurate and clear documentation and file notes in line with system protocols (e.g. Applied Relay).
• Recognise and act appropriately in scenarios involving vulnerable customers, always prioritising fairness and customer protection.
• Act as a subject matter expert for personal lines within the CCPL team and participate in customer meetings when needed.
• Take responsibility for personal accuracy and learning from errors, asking questions when unsure, and escalating concerns promptly.
• Contribute positively to a team-focused, professional, and solution-oriented environment.

Qualifications

• CIP qualification preferred
• 4+ years’ experience working within a personal lines function with a deep understanding of personal lines insurance products and processes
• Experience getting cover for non-standard policies
• Strong interpersonal and communication skills with a customer-first mindset
• A high level of attention to detail and an investigative mindset
• A collaborative team player who supports teammates and team leaders alike
• Excellent time management, with commitment to reliability and productivity
• Willingness to take initiative and help drive a positive team culture
• Understanding of and compliance with fitness and probity standards and the Minimum Competency Code

Benefits

• A supportive and collaborative team culture
• Remote working opportunities
• Continuous professional development opportunities
• Opportunity to make a real impact within a growing and dynamic business
• Competitive salary and benefits package

Company Description

Brown & Brown Ireland provide a comprehensive insurance broking service to customers, both in Ireland and abroad. We think of ourselves as a team, so we have teammates – not employees. Our aim is to attract people who are competitive, driven, and disciplined. Our unique company culture rewards initiative-takers and those committed daily to doing what is best for our customers. We are committed to fostering an inclusive culture, which comprises people from all backgrounds, bringing their unique experiences and perspectives into work each day. We currently employ more than 200 teammates across 6 locations nationwide. Brown & Brown Ireland is part of Brown & Brown, Inc, a publicly traded company quoted on the New York Stock Exchange (NYSE:BRO).