[Hiring] Account Executive, Client Management @UnitedHealth Group

Role Description

The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes:

• Acting as the lead for "inside sales" (upsells)
• Overall management of customer retention, satisfaction, and upsell activity of assigned accounts
• Operational submission of changes and plan maintenance
• Member specific assistance

The ideal candidate will have:

• Exceptional written and verbal communication skills
• The ability to build solid relationships with key decision makers of each client
• Solid organizational skills

Primary Responsibilities:

• Maintain overall accountability for client satisfaction, retention, and growth
• Use solid industry knowledge to add value to the clients’ operation and look for upsell opportunities
• Maintain an ongoing knowledge of clients’ business and their contract with Optum
• Provide leadership for new client projects/implementations
• Provide regular communication to management on client concerns and feedback
• Communicate with clients via face-to-face meetings, conference calls, and written correspondence
• Interface with internal Optum departments
• Assist in the marketing of sales strategies; product/service information
• Maintain client business plan
• Understand the Eligibility and Pharmacy Claims adjudication process
• Monitor performance guarantees/Service Level Agreements
• Negotiate contract renewals
• Conduct periodic reviews with clients and recommend new products/services as appropriate
• Participate in best and final sales support as appropriate
• Travel to client sites may be required
• Other duties as assigned

Qualifications

• 5+ years of experience in PBM Client Management experience as well as Pharmacy benefits Implementation guidelines
• 5+ years of PBM and client management (business to business services) experience for low to mid-tier companies (5000 employees)
• Experience using RxClaim to validate service delivery of Pharmacy Benefits
• Claims validation experience
• MS Excel experience to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulas
• MS PowerPoint to create and modify presentations experience
• Able to work core business hours and have the flexibility to adjust their schedule to accommodate occasional overtime
• The ability to travel up to 25% as needed

Preferred Qualifications

• 5+ years experience in PBM and working with Pharmacy benefits Implementation guidelines
• 5+ years experience with owning/managing a book of business
• Experience with renewal strategy & upsells
• Exhibit proficiency in executing software programs and utilities specific to Optum’s applications
• Ability to read, analyze and interpret procedures, general business periodicals and professional journals
• Ability to effectively present information and respond to questions from clients, management, and technical associates
• Ability to analyze/understand reports, metrics, and client trends
• Good mathematical ability

Soft Skills

• Solid relationship building and communication skills
• Self-directed and organized individual
• Excellent organizational skills
• Excellent verbal and written communication skills
• Project management skills
• Customer service orientation and relationship management skills
• Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.