[Hiring] Account Executive @Southern Scripts

Role Description

The Account Executive’s primary duty is to maintain and expand relationships with the Company’s customers, vendors, and internal and external contacts to ensure needs and expectations are met and business is retained.

• Establish and maintain goodwill.
• Develop productive and professional relationships with customers and their associated vendors.
• Work independently with great attention to detail and display the initiative to prevent and resolve issues.
• Serve as a superior problem solver.
• Perform duties with a strong degree of organization/prioritization skills and understanding overall business goals.
• Follow through on all tasks to the point of resolution in an educated, accurate, and timely fashion.
• Collaborate with team members to ensure a smooth customer experience.
• Coordinate internal and external resources to meet account performance objectives.
• Proactively lead the account management process fostering and developing an effective team environment.
• Responsible for overall growth, retention, and strategic planning for accounts.
• Assist in securing new accounts and managing the onboarding processes.
• Promote new products and solutions to customers.
• Deliver and interpret reports.
• Consult with customers by phone or in person.
• Communicate needs of the customer to other team members.
• Ensure timelines of project implementation are met.
• Maintain client satisfaction throughout plan implementation, post-implementation, and all other related service activities.
• Conduct benefit review presentations.
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Understand and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Qualifications

• Business Acumen.
• Communication Proficiency.
• Customer/Client Focus.
• Organizational Skills.
• Collaboration Skills.
• Results Driven.
• Sense of Urgency.

Requirements

• Bachelor’s degree in health administration, business, I/O Psychology or related field required.
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• An excellent facilitator/fixer who is experienced in resolving conflicts between different parties for a resolution.
• A decisive individual who possesses a strategic focus as well as an operational, implementation and detail-oriented perspective.
• A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus.
• Ability to work with peers in a team effort.
• Demonstrated ability to manage multiple priorities and deadlines.
• A well-organized and self-directed individual who can work with minimal supervision.
• Capability to efficiently complete tasks in a fast-paced environment.
• Must demonstrate strong negotiation and communication skills and excel under pressure.
• Experience preparing and interpreting reports.
• Proficient in Microsoft Office and industry-related software programs.

Benefits

• Servant culture.
• Medical, Dental, Vision insurance.
• Disability and Life insurance.
• Employee Assistance Program.
• Remote work options.
• Generous Paid-Time Off.
• Annual Reviews and Development Plans.
• Retirement Plan with company match immediately 100% vested.