[Hiring] Account Director, Enterprise @829 Studios

Role Description

The Enterprise Account Director serves as the senior strategic lead and primary point of accountability for high-value, complex client relationships. This role requires a high level of immersion and acts as a deeply embedded executive partner responsible for end-to-end strategic alignment, performance outcomes, and the overall health of the partnership across all marketing initiatives.

The Enterprise AD maintains full accountability for partnership health, end-to-end strategic alignment, and the identification of growth opportunities that drive long-term client impact.

What You'll Do

• Executive Client Leadership
  • Serve as the senior strategic lead and primary point of accountability for a high-value enterprise partnership.
  • Cultivate deeply embedded, trusted relationships with executive stakeholders, including C-suite, VP, and senior marketing leadership.
  • Lead high-visibility executive conversations, including QBRs, annual planning, business reviews, and commercial renewal discussions.
  • Serve as the primary escalation point for all strategic, operational, and client partnership challenges.
  • Facilitate strategic decision-making by aligning marketing performance outcomes with broader business objectives and organizational realities.
  • Uphold an exceptional standard of executive communication, professional discipline, and relationship management across all client interactions.
• Enterprise Strategy and Business Impact
  • Drive the evolution of long-term account strategy, ensuring continuous alignment between client business objectives, growth targets, and internal agency priorities.
  • Synthesize complex performance data into high-level actionable insights and forward-looking strategic recommendations for executive review.
  • Orchestrate integrated, cross-channel strategic planning in close collaboration with internal Strategy and channel leadership teams.
  • Proactively identify and mitigate strategic risks, organizational shifts, and operational hurdles before they impact performance or partnership health.
  • Ensure all strategic recommendations are grounded in enterprise realities, accounting for complex timelines, approval workflows, and internal dependencies.
  • Maintain strategic clarity across high-visibility initiatives, ensuring cross-functional teams remain aligned to a unified vision and direction.
• Retention, Growth, and Commercial Ownership
  • Maintain full accountability for the retention strategy, account health, and client satisfaction across all assigned enterprise partnerships.
  • Proactively identify strategic growth opportunities aligned with client business objectives, performance trends, and shifting organizational priorities.
  • Direct scope development, renewals, forecasting, and long-term business planning in collaboration with senior agency leadership.
  • Oversee engagement performance, delivery quality, and resource allocation to ensure optimal profitability and utilization efficiency.
• Cross-Functional Leadership
  • Function as the primary lead across all internal service lines supporting the engagement, including Paid Media, SEO, Analytics, Creative, Strategy, and Project Management.
  • Ensure all workstreams are aligned, prioritized, and executed against a unified strategy.
  • Drive accountability and clarity across teams, ensuring deliverables meet standards.
  • Partner closely with Project Management to maintain operational rigor across timelines, scopes, and communication streams.
  • Proactively escalate and resolve risks related to delivery, performance, or stakeholder concerns.
  • Establish and refine scalable processes and best practices for managing enterprise engagements.

Qualifications

• 10+ years of experience in account management, client services, or digital marketing strategy.
• Proven track record of directing high-visibility, multi-channel enterprise engagements with substantial media oversight ($25M+ monthly).
• Clear ownership of retention, upsell, and revenue outcomes.
• Experience leading executive-level conversations.
• Ability to connect marketing performance to business outcomes.
• Agency or consulting experience working across cross-functional teams.

Benefits

• Remote Workplace: Option to work at our office in Boston or remotely in select states.
• Paid Time Off: Generous paid vacation benefits, 12 Company Holidays, and Summer Fridays.
• 401K + Match: 401K plan with 4% Safe Harbor employer match after one year of employment.
• Life Insurance Benefit: No-cost coverage for peace of mind for your family.
• Short Term Disability Benefit: Coverage for illness or injury that keeps you out of work.
• Healthcare: Competitive healthcare plans with significant employer coverage.
• Commuter Benefits: Pre-tax funds allocation towards your commute.
• Continuing Education: Access to webinars, learning platforms, and funding for conferences.