[Hiring] Account & Applications Manager @Tidal Vision

Role Description

We are seeking an experienced wastewater application specialist who can build trusted relationships with customer teams, understand treatment-plant performance in detail, and provide the regular technical service required to keep chemical and equipment programmes operating safely, reliably and effectively.

• Take primary responsibility for customer satisfaction, account retention and continuous improvement across an assigned EU & UK territory.
• Combine scheduled account service, wastewater applications support, process troubleshooting, operator training and commercial account development.
• Identify opportunities to expand successful programmes within existing accounts and support the development of selected new customers.
• Work closely with Cesco and Tidal Vision colleagues to coordinate technical, laboratory, equipment and commercial support.

Qualifications

• 10+ years of experience in industrial wastewater treatment, with substantial hands-on responsibility for customer applications, process diagnosis and treatment optimisation.
• Practical technical knowledge of wastewater-treatment plants, preferably involving high-organics effluent from food and beverage processing or a closely related industrial sector.
• Demonstrable experience managing customer accounts or providing ongoing field technical service in water treatment, process chemicals or a related industry.
• Experience of coagulation, flocculation, clarification and solids separation, including DAF or comparable primary-treatment processes.
• Experience conducting or supervising jar tests, chemical trials, sampling, dose optimisation and treatment-performance reviews.
• Experience working with chemical storage, dosing pumps, controls and application equipment, including first-line troubleshooting.
• Ability to interpret operational and laboratory data and produce clear, practical written recommendations.
• A record of building strong customer relationships, maintaining account satisfaction and identifying appropriate opportunities for account growth.
• Working knowledge of EU and UK trade-effluent consents, discharge compliance, COSHH requirements and safe chemical-handling practices.
• A full UK driving licence, the right to work in the UK and willingness to travel regularly, including overnight stays.

Requirements

• 5-10 years of experience in industrial water-treatment chemicals, wastewater applications, technical account management or a combination of these areas.
• Direct experience supporting food, beverage, seafood, meat, poultry, dairy, brewing, distilling, rendering or other high-COD industrial wastewater accounts.
• Experience with chitosan, biopolymers, metal-salt coagulants, organic coagulants, polymers or related treatment chemistries.
• A demonstrable record of retaining and growing technically complex customer accounts and converting successful applications into long-term commercial programmes.
• Experience introducing new chemistry or treatment approaches into operating industrial sites through structured trials and close customer support.
• Bachelor’s degree, HNC, HND or equivalent professional experience in chemistry, biology, environmental science, chemical engineering, water treatment or a related field.
• Strong competence in Microsoft Excel, Word and PowerPoint and experience using customer-relationship-management systems.

Benefits

• Private medical insurance.
• Employer pension contributions of up to 6% subject to local scheme rules.
• Life assurance.
• Professional-development and tuition support.
• 25 days annual leave plus applicable statutory public holiday entitlement.
• A company vehicle or car allowance with approved business expense reimbursement.