[Hiring] Technical Release Manager @Hauler Hero Inc.

Role Description

We are looking for a Technical Release Manager to own the documentation, release communication, and customer-readiness process for what Hauler Hero ships. This is not a DevOps or deployment management role. Documentation is the core craft. Release coordination is the operating layer around it.

• You will own the help center, release notes, internal runbooks, and the communication rhythm that helps move work from “the product is built” to “customers know it exists, support knows how it works, and we know whether it landed.”

What You’ll Own

• Customer-Facing Documentation:
  • You will own the Hauler Hero help center, including how-to guides, feature documentation, FAQs, troubleshooting flows, and plain-language explanations for users.
  • The documentation needs to be clear, accurate, practical, and written for users operating under real-world pressure.
  • You will write most of the content yourself, pull in subject-matter experts when needed, and keep documentation accurate as the product changes.
• Release Notes and Release Communication:
  • You will own release communication for customers and internal teams.
  • This includes customer-facing release notes and internal release notes to help teams understand changes before questions arise.
• Internal Runbooks:
  • You will help turn institutional knowledge into clear, findable documentation.
  • This includes onboarding docs, support escalation paths, common issue guides, troubleshooting steps, and release checklists.
• Release Readiness:
  • You will help build a more predictable release rhythm across various teams.
  • This includes clarifying what is shipping, who needs to know, and what must be true before a release goes out.
• QA and Customer-Readiness Loop:
  • You will help close the gap between “the code works” and “the customer experience works.”
  • This involves reading through workflows, spotting unclear language, and pushing for clarity before releases.
• Decision Logs and Postmortems:
  • You will ensure reasoning and takeaways are documented after launches or significant changes.
• Future Feedback Loop:
  • You may help connect release communication and documentation work to product analytics tools.

What This Role Is Not

• This is not a Product Manager role; you will not own the roadmap or set product direction.
• This is not a traditional technical writing role; you will need to work across teams and improve how releases are communicated.
• This is not a role for someone who needs a fully built documentation system or a large team already in place.

What We’re Looking For

• 5+ years of experience writing technical documentation, ideally for B2B SaaS.
• Strong writing samples or a portfolio for review.
• Experience creating customer-facing help content, release notes, and internal documentation.
• Comfort working in a fast-moving, founder-led environment.
• Strong judgment around what customers and internal teams need to know.
• Ability to write clearly for non-technical users.
• A testing mindset to spot unclear workflows and customer confusion.
• Enough organization to help run a release communication process.
• Comfort being the only person in your function for a period of time.
• Willingness to ask direct questions and push for clarity.
• Fluency using AI tools in your writing workflow.

Bonus Points

• Experience with vertical SaaS.
• Experience with feature flags, staged rollouts, or progressive releases.
• Multi-tenant SaaS experience.
• Experience with product analytics tools like Amplitude, Mixpanel, or Heap.
• Content design experience.
• Experience writing for non-technical users in operational industries.
• Experience supporting documentation for mobile apps or customer service tools.
• Curiosity about the waste industry.

What We Offer

• Opportunity to make a meaningful impact in a critical, underserved industry.
• Collaborative, customer-focused environment.
• Competitive salary and benefits package.
• Remote-first flexibility with a distributed team across the U.S.
• Paid time off and paid holidays.
• Virtual team collaboration and occasional in-person company offsites.