[Hiring] Sales Development Representative @Observe.AI

Role Description

We’re looking for a driven, curious, and resilient Sales Development Representative who thrives in a fast-paced environment and is energized by building pipeline, creating opportunities, and connecting with prospective customers.

What You’ll be Doing

• Generate & Qualify Pipeline
  • Prospect into accounts through outbound channels including cold calling, email, LinkedIn, and sales engagement tools.
  • Secure and qualify meetings with prospective customers by uncovering business challenges and identifying opportunities aligned to Observe.AI’s solutions.
  • Research target accounts and prioritize outreach strategies based on ICP alignment, buying signals, and market opportunity.
  • Consistently achieve and exceed pipeline generation metrics including meetings booked and qualified opportunities.
• Support Field & Event Marketing Efforts
  • Partner with Marketing and Sales teams to drive engagement before, during, and after events.
  • Use tools like Vendelux to identify targets and schedule meetings around conferences and industry events.
  • Attend customer-facing dinners, roundtables, forums, and conferences.
• Become a Product & Market Expert
  • Develop a strong understanding of Observe.AI’s AI platform and our differentiated position in the contact center and CX market.
  • Clearly communicate value propositions to both technical and business stakeholders.
  • Share market intelligence including customer feedback, competitor activity, and emerging AI trends.
• Leverage Modern Sales Technology
  • Utilize tools such as Salesforce, Outreach, ZoomInfo, LinkedIn Sales Navigator, Nooks, and other prospecting platforms to drive efficiency and pipeline visibility.
  • Maintain accurate activity tracking, prospect data, and forecasting hygiene within Salesforce.
• Collaborate across GTM
  • Partner closely with Marketing to sharpen messaging, giving frontline feedback from the market that can directly influence outreach strategy and the evolution of the product roadmap.
  • Work side by side with Account Executive teams to strategize outreach and ensure seamless opportunity handovers.

Qualifications

• 1–3 years of experience in sales, business development, customer-facing roles, at high-growth/startup environments (internship experience welcome).
• Bachelor’s degree in business, communications, or IT fields preferred.
• Strong interest in enterprise sales and AI technology.
• Highly motivated by goals, performance metrics, and career growth.
• Self-starter who is curious, coachable, resilient, and comfortable operating in a fast-moving environment.
• Strong written and verbal communication skills with the ability to tailor messaging to different audiences.
• Comfortable using modern AI and productivity tools such as ChatGPT, Claude, Gemini, or similar platforms to improve workflow and efficiency.
• Naturally collaborative team player who enjoys sharing best practices and learning from others.
• Willing and able to travel approximately 20–30% of the time for customer meetings, industry events, conferences, and team collaboration opportunities.

Benefits

• Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership.
• Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents.
• Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
• Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
• 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings.
• Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth.
• Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs.
• Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees.
• Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.