[Hiring] Lending Optimization Consultant @TruStage

Role Description

The Lending Optimization Consultant role serves as the subject matter expert with in-depth knowledge of credit union lending ecosystems and technology. In the role, they provide comprehensive support, proactive engagement, and expert consultation to sales partners and credit unions. Operating from their home-based office, the Lending Optimization Consultant works both face-to-face and remotely (phone/internet) to support the needs of their assigned credit union clients. Eastern or Central Time Zone required for consideration for this role.

Job Responsibilities

• Member in the middle: Work in partnership with the assigned credit unions to provide clear and unbiased guidance, education, and tools to build the knowledge members need to make confident financial decisions.
• Relationships: Build and nurture collaborative partnerships with multi-level credit union management and front-line lending staff to increase loyalty to TruStage and lending-related solutions (credit insurance, debt cancellation, MRC (Mechanical Repair Coverage), GAP (Guaranteed Asset Protection), etc.).
• Internal Stakeholder Engagement: Partner with internal stakeholders, including coworkers and cross-functional account teams, to gain buy-in and support for strategic initiatives, ensuring effective communication and alignment across the organization.
• Territory Management: Manage assigned territory as a business, utilizing economic, financial, and results data to diagnose territory strengths and/or weaknesses and execute strategic plans to drive results.
• Digital Execution: Be a subject matter expert regarding the digital lending landscape and provide expertise to credit unions using proven methodologies to help navigate and implement appropriate digital optimization opportunities.
• Performance Monitoring: Analyze financial data, including revenue, expenses, profitability, and financial ratios, to identify opportunities and develop sales strategies for revenue growth, risk reduction, and improved financial performance.
• Change Management: Execute credit union recommendations on an ongoing basis through structured plans for adaptation and implementation of change with continuous feedback for sustained success.
• Process Improvement: Gather information through consultation and utilize the strategic objectives and culture of the credit union to identify inefficiencies in processes, lending workflows, and systems.
• Optimization: Provide coaching, training, and support to credit union management and staff on products, customer-centric best practices, presentation techniques, and tools.
• Partner Engagement: Be available to speak at industry events and exchange visits as needed.

Qualifications

• Bachelor’s degree in business administration, Finance, Economics, or a related field, or equivalent trade-off of related professional work experience.
• Demonstrated knowledge and understanding of financial service-related products, overall financial services operations, and multi-channel lending ecosystems.
• Use of data analysis skills with the ability to use critical thinking to derive actionable insights, problem solve, create, and implement plans for measurable change.
• Proven time management skills with the ability to prioritize tasks, meet deadlines, and manage multiple objectives/goals simultaneously.
• Demonstrated consultation, facilitation, and presentation skills, with the ability to motivate, influence, and convey complex ideas to others in both face-to-face and virtual channels.
• Ability to navigate complex situations in partnership with internal stakeholders.
• Ability to address specific client needs, provide strategic guidance, and leverage experience.
• Life and Health insurance resident license – If currently not licensed, must earn within 90 days of starting the position.
• Demonstrated deep understanding of the ADKAR Prosci methodology.

Requirements

• 4 years of lending/management experience preferred with a proven track record of success in coaching, consulting, and staff development and training preferably in a lending or financial services environment.
• Ability to travel up to 35% of the time.
• Credit Union/Branch experience is a plus.

Benefits

• Medical, dental, and vision insurance.
• Employee assistance program.
• Life insurance and disability plans.
• Parental leave and paid time off.
• 401k and tuition reimbursement.
• Flexible workplace that allows for work-life balance and career growth.
• Annual incentive (bonus) plan eligibility.