[Hiring] Global Reservations Part-Time Sales Specialist @Pyramid Global Hospitality

Role Description

As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will assist our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a sales-focused, self-motivated position. You will work in a remote fun, team-first environment where you will be expected to make positive contributions in a variety of ways.

Qualifications

• Ability to work in a remote work setting with a quiet and free of distraction background.
• Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.
• Prior experience in hotel and sales required.
• Strong internet with hot spot backup, dual computer screen required.
• Laptop and headset provided.
• Strong computer and typing skills with knowledge of navigating the internet and using various software programs.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.

Requirements

• Handle and convert incoming guest calls, always meeting touchpoint expectations during guest interactions to close the sale.
• Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
• Complete daily administrative routines (system logins, checklists, emails, trainings).
• Ability to learn and adapt to new systems and technological advances.
• Manage guest voicemails and conduct callbacks.
• Monitor and manage property waitlists, including availability checks and guest callbacks.
• Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).
• Complete additional training and ongoing development as assigned.
• Participate in daily/weekly/monthly huddles and communication meetings as needed or required.
• Ability to engage with guests, team members, and leaders in a positive manner and tone in all forms of communication.
• Review personal and team performance statistics in NEO.
• Monitor and meet conversion, calls handled percentage, and shop call expectations.
• Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

Benefits

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• On-site wellness programs.
• Local discounts.
• Employee rates on hotel stays.
• Ongoing training and development opportunities.

Company Description

Pyramid Global Hospitality is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values, and philosophies. We are growing and opportunities abound!

What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized.

There is opportunity to work directly with senior leaders, experience stretch assignments, and learn hospitality management from industry giants. You will come to know a distinctive people-centric culture that is at the core of all we do.