[Hiring] Client Engagement Account Manager @Brown & Brown Insurance

Role Description

The Client Engagement Account Manager will work on all aspects of product and service delivery including:

• RFP/procurement projects
• Auditing
• Market-check analysis
• Analytic reporting
• Providing ongoing advice and pharmacy benefit expertise
• Responsible for the strategic and operational relationship for assigned accounts

Essential Duties and Functions include the following. Other duties may be assigned:

• Support the onboarding of new clients ensuring accurate set up within the Brown & Brown system
• Manage the RFP/procurement and market-check process for assigned accounts, which includes:
  • Creating project timelines and project plans
  • Coordinating PBM data requests
  • Creating RFP via an online procurement tool
  • Evaluation and assessment of PBM RFP responses
  • Creation of summary reports, financial analysis, and presentations
• Assist with contract reviews and PBM contract negotiations
• Manage the audit process for assigned accounts, which includes:
  • Creating a statement of work
  • Leading kick-off calls with client and PBMs
  • Assisting the audit department with data request coordination
  • Preparation and presentation of the audit findings
• Assist with Pharmalogic reporting including the evaluation of client utilization, trends, and key findings within the pharmacy claim data
• Support and manage any client transitions to a new PBM
• Manage the strategic and tactical client relationship ensuring retention of clients and associated revenue
• Manage MSA/SOWs and subsequent renewals
• Manage issue escalation and resolution of any pharmacy-related issues
• Responsible for the documentation of all key agreements, deliverables, and client correspondence

Qualifications

• Bachelor’s degree in Business or Healthcare related field and/or 3-5 years of relevant Pharmacy Benefit consulting or PBM Account Management experience
• Ability to travel as required (up to 15% of time)

Requirements

• Knowledge of both Pharmacy and Medical data
• Strong experience in MS Office and/or MS Excel
• Experience with Tableau

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Company Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Brown & Brown National Pharmacy Team (NPT) is a team of 200+ teammates from across Brown & Brown, including pharmacists, client service representatives, actuaries, analysts, data engineers, developers, care team coordinators, and more. The NPT brought together pharmacy specialist resources from many businesses across Brown & Brown organizing our teammates into three distinct teams:

• Pharmacy Consulting and Analytics
• Auditing
• PillarRx Copay Maximization