[Hiring] Account Manager @12twenty

Role Description

We are seeking a driven and strategic Account Manager to strengthen our customer relationships, drive retention, and uncover opportunities for growth within our existing client base. If you are a self-motivated, team-oriented individual with a great attitude, excellent communication skills, a strong work ethic, and a passion for fostering lasting partnerships, we’d love to hear from you!

This is a remote U.S. opportunity with a travel requirement of up to 20%.

• Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs.
• Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives.
• Prepare and facilitate strategic interactions including virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement.
• Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite.
• Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction.

Qualifications

• 4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts.
• The ability to manage a large portfolio of clients while effectively driving expansion opportunities.
• Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals.
• The ability to think strategically, adapt quickly to new challenges, and make informed decisions.
• Confidence in making recommendations that drive client success and business growth.
• Bachelor’s degree is required.

Requirements

• Working knowledge of Google Suite, MS Office Suite, and Salesforce.
• Experience in SaaS or Higher Education.
• Solution Selling Experience.

Benefits

• Competitive salary.
• Generous PTO policy.
• Full benefits, including 401(k).
• Regular team happy hours and activities.
• Remote work flexibility.