[Hiring] Principal Product Manager @Nextiva
Principal Product Manager @Nextiva
Product Management
Salary $130,000 - $200..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 3d ago

[Hiring] Principal Product Manager @Nextiva

3d ago - Nextiva is hiring a remote Principal Product Manager. πŸ’Έ Salary: $130,000 - $200,000 πŸ“Location: USA

Role Description

Nextiva is looking for a Principal Product Manager to lead the strategy and execution of AI platform adoption and integrations across our product portfolio.

  • Define and own the roadmap for AI platform adoption across N1, NEXT CX, and NCC CX.
  • Drive the successful integration of XBert AI Employee and NextIQ into customer workflows and platform experiences.
  • Partner with AI Product Managers, Engineering, and Design teams to ensure AI capabilities are embedded natively into customer experiences.
  • Own the strategy and roadmap for Nextiva's third-party integrations marketplace and partner ecosystem.
  • Prioritize integrations based on customer demand, business value, revenue opportunity, and strategic impact.
  • Create scalable integration experiences ranging from simple self-service installation for SMB customers to configurable and custom integrations for enterprise organizations.
  • Lead marketplace expansion, partner integration strategy, and integration lifecycle management.
  • Establish and manage the end-to-end process for integration requests, including intake, prioritization, business case development, scoping, delivery coordination, launch readiness, and performance measurement.
  • Collaborate with Customer Success, Sales, and Go-to-Market teams to understand customer needs and drive adoption.
  • Define success metrics and use customer insights, analytics, and business outcomes to inform roadmap decisions.
  • Build strong cross-functional relationships and serve as a strategic leader across Product, Engineering, AI, Customer Success, and Partnerships.
  • Use AI-powered tools and rapid prototyping techniques to validate ideas, communicate concepts, and accelerate product discovery.

Qualifications

  • 7+ years of product management experience, preferably within SaaS, platform, marketplace, API, integrations, or ecosystem-focused products.
  • Proven experience building and scaling platform capabilities that serve diverse customer segments and business needs.
  • Strong understanding of APIs, integrations, partner ecosystems, marketplaces, workflow automation, and enterprise software architectures.
  • Experience owning product strategy, roadmap development, prioritization, and execution for complex cross-functional initiatives.
  • Demonstrated ability to balance customer needs, technical constraints, and business objectives to drive measurable outcomes.
  • Strong customer empathy with experience supporting SMB, mid-market, and enterprise customer use cases.
  • Exceptional communication, stakeholder management, and cross-functional leadership skills.
  • Ability to translate ambiguous opportunities into clear product direction, requirements, and measurable outcomes.
  • Strong analytical mindset with experience using data to guide decision-making and prioritization.
  • High ownership mentality with the ability to build both products and the operational processes required to scale them.
  • Comfortable using AI tools such as Claude, ChatGPT, Cursor, Codex, or similar platforms for prototyping, workflow design, product discovery, and validation.
  • Demonstrated curiosity and aptitude for emerging AI technologies and modern product development practices.

Preferred Qualifications

  • Experience with AI-powered products, conversational AI, agent-based systems, or generative AI applications.
  • Experience managing app marketplaces, integration platforms, developer ecosystems, or partner programs.
  • Familiarity with MCP frameworks, API-first architectures, and emerging AI integration patterns.
  • Experience within customer experience, communications, contact center, UCaaS, CCaaS, or adjacent SaaS industries.
  • Entrepreneurial experience building new products, launching initiatives, or operating within high-growth technology environments.

Nextiva DNA

  • Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum.
  • Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations.
  • Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Benefits

  • Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage.
  • Life, disability, and supplemental indemnity plans.
  • Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay.
  • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
  • Employee Assistance Program (EAP) and comprehensive wellness initiatives.
  • Access to ongoing learning and development opportunities and career advancement.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Principal Product Manager @Nextiva
Product Management
Salary $130,000 - $200..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 3d ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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