[Hiring] Operations Coordinator @Big League Movers

Role Description

We are seeking a highly detail-oriented and operations-driven Operations Coordinator to support backend operational workflows, logistics tracking, data auditing, and system accuracy management. This role is ideal for someone who enjoys operational “detective work” — identifying discrepancies, maintaining accurate records, tracking workflows, and ensuring operational processes run smoothly. The position is primarily focused on backend operations, reporting, auditing, and coordination, with light CSR/admin support responsibilities as needed. This is not a sales-heavy or customer service-focused role. We are looking for a candidate whose core strength is operational execution, process management, and data oversight.

Qualifications

• Proven experience in:
  • Operations coordination
  • Logistics or fleet tracking
  • Dispatch support
  • Workflow/process coordination
  • Data auditing or reporting
  • Backend operations support
• Strong attention to detail and process accuracy
• Experience using CRM systems, spreadsheets, and reporting tools
• Comfortable handling KPI tracking and operational reporting
• Strong organizational and multitasking skills
• Analytical mindset with strong problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple workflows

Requirements

• Monitor and track operational workflows, fleet/logistics activity, and system updates
• Audit operational records and identify discrepancies or missing information
• Maintain accurate CRM and database records
• Generate and update KPI reports, operational dashboards, and tracking sheets
• Coordinate with internal teams to ensure process accuracy and timely updates
• Support dispatch, logistics coordination, and backend operations tasks
• Improve workflow efficiency and maintain operational compliance standards
• Ensure operational documentation and reporting remain organized and accurate
• Perform data reconciliation and quality assurance checks
• Assist with administrative coordination and documentation
• Provide professional communication support when needed
• Handle light customer or internal coordination tasks
• Support operational inquiries and follow-ups

Ideal Candidate Profile

• Enjoys backend operational work more than customer-facing tasks
• Is naturally detail-oriented and process-driven
• Thrives in tracking, auditing, and maintaining system accuracy
• Has strong operational ownership and follow-through
• Communicates professionally but is operations-focused at their core

Important Note

This role is not suitable for candidates whose background is primarily:

• Outbound sales
• Appointment setting
• Customer service escalation handling
• Technical support
• High-volume customer interaction roles