[Hiring] Epic Healthy Planet Consultant @UnitedHealth Group

Role Description

The Epic Health Planet Consultant plays a pivotal role in ensuring the successful implementation, support, and optimization of Epic Healthy Planet workflows. This position requires hands-on expertise in product design, build, and testing, with a focus on roster loads, quality reporting, and HEDIS measure configuration. As a consultant, you will collaborate closely with end users and stakeholders to deliver tailored solutions, lead software upgrades and enhancements, and provide technical and clinical consultation. Your responsibilities include:

• Supporting daily operations and troubleshooting application issues.
• Maintaining comprehensive system documentation.
• Facilitating communication across teams to drive excellence in population health management.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Provide Epic product function, design, build, and testing expertise for Epic Healthy Planet workflows.
• Collaborate with end users to design and build the Epic system in a timely and professional manner.
• Lead medium to large complexity Epic software upgrade initiatives or enhancements.
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation.
• Provide technical and/or clinical consultation including application configuration.
• Develop, support and maintain all required system design and build documents.
• Perform daily monitoring of applications in production use.
• Actively participate in all phases of the testing lifecycle.
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required.
• Obtain and maintain in-depth knowledge of software functionality.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues.
• Work with trainers to develop and maintain application specific training curriculum and materials.
• Translate business requirements into functional specifications.
• Prioritize, coordinate, and implement updates and requested changes to the system.
• Adhere to organization standards for system configuration and change control.
• Develop solid relationships with end user communities, customers and business partners.
• Facilitate communication with stakeholders from initial requirements to final implementation.
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.

Qualifications

• Active and current Epic certification in Healthy Planet.
• Current NVT (New Version Training) and Epic CEE (Continued Epic Education) must be completed.
• 3+ years Epic application experience.
• Recent (past 3 years) Healthy Planet support and configuration experience.
• Demonstrated Epic systems application knowledge to build, test, support and training for Healthy Planet workflow.
• Proficiency with Excel, Visio, PowerPoint and SharePoint.
• Ability to travel up to 25% to support dynamic client support needs.

Requirements

• Consulting experience.
• Ability to demonstrate and have a history of project management skills.
• Any combination of certifications and/or experience with additional Epic applications.
• Experience mentoring or assisting new analysts.
• Experience with complex Healthy Planet workflows and assisting the client with best practice creation.

Soft Skills

• Excellent time management, organizational, and prioritization skills.
• In-depth knowledge of Epic EMR and the full implementation lifecycle.
• Consultative and collaborative style with demonstrated ability to team with cross-functional teams.
• Demonstrate the ability to build and maintain solid internal relationships.
• Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.