[Hiring] Certified Pharmacy Technician - Outreach @AnewHealth

Role Description

Experienced Pharmacy Technicians in Operations may hold various duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. Job duties will include multiple tasks daily such as:

• Phone work
• Navigating multiple pharmacy software systems
• Supporting the various stages of patient care
• Working efficiently to understand the department’s collective goals

This is a remote-based environment, allowing the Pharmacy Technician to provide an exceptional patient experience.

Responsibilities

• Review account billing for accuracy and communicate changes accordingly with patients
• Coordinate patient profiles with appropriate pharmacy support and services
• Provide an exceptional customer service experience each day in a phone-based environment
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
• Work through current case queues to problem solve for patient care issues
• Patient outreach to collect payments and coordinate payment plans
• Serve as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf
• Maintain patient records with strong attention to detail and confidentiality
• Accurate retrieval of all prescription information and verifying through doctor calls
• Perform in a high volume, fast paced environment to support ExactCare’s nationwide patient base
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Qualifications

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Strong attention to detail and accuracy
• Strong math skills
• Ability to calculate profitability
• Strong prioritization and organizational skills
• Ability to use multiple software programs to fulfill medication orders
• Maintain a high degree of confidentiality
• Passion to help people and enrich their lives
• Comfortable working in a phone-based environment
• Ability to work independently
• Self-motivated and goal oriented
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone
• Thorough drug knowledge
• Pharmacy billing knowledge
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations

Requirements

• This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking
• Must be able to commute to multiple site locations within assigned territory
• May be necessary to work extended hours as needed
• Schedule: Monday through Friday 9:00 a.m. until 5:30 p.m.
• This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis
• This is a remote position

Benefits

• Medical/dental/vision
• Flexible spending
• Company-paid life insurance and short-term disability
• Voluntary benefits
• 401(k)
• Paid Time Off and paid holidays
• Medical, dental and vision coverage are effective 1st of the month following date of hire