[Hiring] Certified Pharmacy Technician - Engagement @AnewHealth

Role Description

Pharmacy Technicians in our Patient Engagement Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors, and facilities on the phone.

• Fielding inbound phone calls and making outbound calls.
• Navigating multiple pharmacy software systems.
• Supporting various stages of patient care/contact.
• Developing multiple skillsets based on organizational needs.
• Providing an exceptional customer service experience each day.
• Answering a high volume of inbound calls from current patients.
• Placing outbound calls to patients to create, maintain, or update their medication profiles.
• Effectively assisting with patient questions over the phone.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between clinical pharmacists and other medical professionals.
• Performing claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
• Collecting on patient balances when due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge for prescription authorizations, clarifications, or transfers.
• Accurate retrieval and verification of prescription information through doctor calls.
• Entering a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly onboarded patients.
• Partnering with technicians and pharmacists for successful onboarding of new patients.
• Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base.
• Embodying AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Qualifications

• High school diploma / GED.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Must be 18+ years of age.
• Prior experience in a pharmacy setting.
• Comfortable working in a phone-based environment.
• Ability to work independently.
• Self-motivated and goal-oriented.
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers.
• Ability to utilize computer equipment and work within multiple software programs.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections.
• Ability to think critically and document pertinent details in a compliant manner.

Requirements

• This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking.
• Must be able to commute to multiple site locations within assigned territory.
• May be necessary to work extended hours as needed.

Schedule

• This is a full-time position with an expectation to work an average of 40 hours per week.
• Available outside of normal business hours to meet customer expectations on an ad-hoc basis.
• Schedules are set to accommodate the requirements of the position and may be adjusted as needed.
• This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees.
• Medical, dental, and vision coverage effective 1st of the month following date of hire.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off and paid holidays.