[Hiring] AVP, Patient Access @Ensemble Health Partners

Role Description

The AVP Patient Access establishes processes and policies for Patient Access across their identified clients. This includes all areas within Patient Access, and could potentially include Pre-Access functions, depending on the assigned clients. They will determine and set the strategy for Patient Access, identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines. This requires active engagement and collaboration with operational, support service leadership and staff. The AVP provides vision, leadership and operational oversight for all Patient Access functions and Senior Access leaders and will establish positive, collaborative relationships with operational leaders. Travel within assigned markets will be required with this position up to 75% of the time.

Job Responsibilities

• Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Execute at a high level by demonstrating the “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Provide vision, leadership, and operational oversight for all Patient Access functions and Senior Access leaders across the organization.
• Actively lead and/or participate in modernizing Patient Access, including:
  • Goal setting (department level and/or overall revenue cycle)
  • Tracking and reporting of metrics
  • Development and implementation of action plans to achieve goals
  • Review and implementation of new technologies
  • Standardization of policies and processes
  • Development of communication tools for staff and internal customers
• Accountable for a comprehensive and effective communication strategy that promotes employee engagement.
• Organize functions through establishing clear accountabilities, delegation of duties, and appropriate departmentalization.
• Develop and maintain an effective, visible, and well-respected leadership team.
• Assist with budget management and resource planning.
• Ensure staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• May be required to perform other job-related duties as requested.
• Travel to other sites within assigned markets on a regular basis - up to 75%.

Qualifications

• Bachelor’s degree preferred, or a combination of education and equivalent work experience.
• 5+ years of Patient Access or Revenue Cycle experience preferred.
• 10+ years of experience managing multiple health systems preferred.
• Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution.
• Demonstrated advanced usage of AI and success in translating AI into business outcomes.
• Ability to effectively lead diverse teams and influence change management.
• Effective communication skills with the ability to clearly and succinctly convey information and ideas.
• Experience in healthcare provider finance operations or similar service environment.
• Critical thinking and action planning abilities.

Requirements

• CRCR certification required within 9 months of employment (Ensemble supported).

Benefits

• Comprehensive benefits package designed to support physical, emotional, and financial health.
• Professional development opportunities, including tuition reimbursement.
• Quarterly and annual incentive programs for employees who excel.