[Hiring] Jr. Systems Administrator/Voice Engineer @FGC+

Role Description

As a Jr. Systems Administrator / Voice Engineer, you will be responsible for supporting, monitoring, maintaining, and troubleshooting hospitality VoIP and infrastructure systems across customer environments. This role focuses on supporting VoIP, SIP, Linux, networking, and FreePBX-based systems while assisting internal teams and customers with technical issues, escalations, deployments, and system maintenance. Daily responsibilities include:

• Troubleshooting voice and network-related issues
• Monitoring infrastructure health
• Performing updates and maintenance
• Maintaining accurate technical documentation

The ideal candidate is technically driven, detail-oriented, and comfortable working in a fast-paced remote support environment while collaborating with both internal teams and customer IT staff.

Qualifications

• Strong English communication skills — both written and verbal
• Prior experience working with VoIP, SIP, or PBX technologies
• Strong understanding of SIP and telephony systems including PBXs, call routing, and voice infrastructure
• Experience troubleshooting voice and networking issues using tools such as Wireshark and VoIP Monitor
• Strong technical aptitude in Linux systems and command-line environments
• Familiarity with FreePBX environments and VoIP system administration
• Understanding of networking fundamentals including TCP/IP, VLANs, routing, switching, NAT, and firewall concepts
• Strong understanding of the OSI model and its practical application in troubleshooting and network design
• Strong analytical and problem-solving skills with excellent attention to detail
• Ability to work independently while remaining highly collaborative within a remote team environment
• Ability to manage priorities and adapt in a fast-paced operational environment
• Professionalism, accountability, integrity, and strong ownership mentality

Requirements

• Degree in Computer Science, Information Technology, Telecommunications, or a related field is desirable but not mandatory
• Experience with hospitality technology environments or hotel IT systems
• Familiarity with scripting or automation tools such as Bash or Python
• Experience with virtualization platforms, VPN technologies, and monitoring systems
• Familiarity with Linux server administration and system hardening
• Experience working with ticketing systems and remote support platforms
• Network+ and/or Cisco Systems CCNA certifications are highly desirable
• Experience with FreePBX software applications and Sangoma-based solutions

Working Hours

• All hours are in USA Eastern Standard Time
• One of these staggered shifts, as needed and determined by the Support Team lead
• Monday to Friday, 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM
• 2 small 15-minute breaks per shift
• 1 Lunch break of 1 hour per shift

Work Environment and Personal Presentation

Candidates are expected to maintain a professional remote working environment and workstation suitable for customer-facing technical support operations.

Workstation Requirements

• Desktop or laptop computer in good working condition capable of running required company software
• OpenVPN and/or WireGuard VPN software
• VMware Carbon Black antivirus
• Hubstaff HR/time tracking software
• Google Chrome Browser
• Sangoma Softphone and other VoIP softphone applications

Equipment Requirements

• Good quality USB headset with noise-cancelling microphone
• Good quality webcam (camera-on participation is mandatory during meetings)
• Second monitor required

Work Environment Expectations

• Clean, organized, and professional workspace
• Quiet environment free from excessive background noise
• No recurring disturbances from traffic, family members, televisions, music, pets, or outdoor noise
• Reliable power backup during outages is highly preferred

Technical Requirements

• Reliable desktop or laptop computer (Windows 10 or higher preferred)
• Minimum 8GB RAM
• Stable fiber internet connection with minimum 20Mbps download and 20Mbps upload speeds
• WiFi, mobile hotspots, LTE, or shared wireless connections are not accepted as primary internet connections

Professional Presentation

As this is a customer-facing role at times, candidates are expected to maintain a professional appearance and presentation during meetings and customer interactions.

Required Before the Interview

• Computer Specifications
• Processor (CPU)
• Installed RAM
• Operating System
• Internet Speed Test
• Run a speed test using Speedtest by Ookla or Fast.com
• Please submit a screenshot showing download speed, upload speed, and ping/latency

Core Values

GrayMatter Networks prides itself on adhering to our core values, no matter if we are interacting with customers, with each other, or with vendors. Every person and entity that comes into contact with the GrayMatter team must embrace and put these values into practice.