[Hiring] IT System Administrator @Ubiminds

Role Description

We are supporting a U.S.-based company looking for an IT System Administrator with strong hands-on experience in Azure and SaaS platform administration to help optimize and support the organization’s internal technology ecosystem.

We’re looking for an IT System Administrator who thrives at the intersection of technical support, SaaS platform management, and business application administration. This role is ideal for someone proactive, detail-oriented, and user-focused — someone who can ensure seamless day-to-day operations while continuously improving the organization’s SaaS environment and authentication workflows.

You’ll play a key role in managing platforms such as Microsoft 365, Zoom, Slack, and Azure-based SSO integrations, while collaborating with both technical and business stakeholders across the organization.

What You’ll Do

• Manage and optimize SaaS business applications and internal IT platforms.
• Implement and maintain Azure-based SSO integrations for SaaS applications.
• Administer and support platforms such as Microsoft 365, Zoom, Slack, and related enterprise tools.
• Support Active Directory / Entra environments and Group Policy configurations.
• Troubleshoot networking, systems, and user-access related issues.
• Manage ticket queues, escalation workflows, and support processes.
• Collaborate with internal teams to improve platform reliability, usability, and security.
• Create and maintain clear technical documentation and operational procedures.
• Act as a senior technical support resource for internal users and stakeholders.

Qualifications

• 4–5 years of experience working with IT business or enterprise applications.
• Degree in Computer Science, related field, or equivalent practical experience.
• Strong experience with:
  • Microsoft Office 365 administration
  • Azure SSO management
  • Active Directory / Entra ID
  • Group Policy
• Strong understanding of:
  • Networking fundamentals
  • System troubleshooting
  • Ticketing systems and escalation protocols
  • Familiarity with security applications, processes, and best practices.
• Strong written and verbal communication skills.
• Comfortable working in a user-facing role with both technical and non-technical stakeholders.
• Ability to create clear documentation and communicate effectively across different audiences.
• English proficiency (written and verbal).

Nice to Have

• Experience supporting distributed or remote-first organizations.
• Exposure to SaaS governance and identity/access management practices.
• Familiarity with automation or scripting for IT operations.

Team & Environment

• Collaborative and fast-paced environment.
• Strong interaction with business and technical teams.
• Focus on operational excellence, security, and continuous improvement.
• Opportunity to work across a modern SaaS ecosystem and cloud-based infrastructure.

Benefits

• You are placed in a product-based company, with the same treatment as their full-time employees.
• Have our full back-office support, from career guidance to HR and concierge services.
• Enjoy our remote-first policy – we are a distributed team, after all.
• Get your own MacBook (none of that "bring your own device" stuff here).
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games.

How our process works

• Interview with Tech Recruiter (chat about the job opening and your experiences)
• Technical Assessment
• Client Interview
• Offer (yay)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.