[Hiring] Program Assistant @Advanced Behavioral Health, Inc

Role Description

Provides and coordinates a wide array of administrative and service coordination activities for the School of Origin Transportation (SOOT) program. This is a program administered by the Department of Children and Families (DCF) to ensure children remain in the school in which the child was enrolled at the time of each placement (unless it is not in the child’s best interest to remain in that school). This position provides assistance with customer service activities and supports the SOOT program’s operational activities. This position collaborates with SOOT staff for the coordination of transportation for program participants. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.

Duties and Responsibilities

• Provide excellent customer service to state partners, families, and providers.
• Assist with transportation scheduling and confirmations for multiple transportation providers.
• Handle initial requests by entering requests and providing information related to determinations.
• Perform a wide variety of administrative and support tasks, including composing emails and fielding telephone calls.
• Support quality assurance activities by keeping information updated and assisting with monthly reports.
• Attend meetings, trainings, and supervision as required by ABH, SOOT Program Manager, Supervisors, Directors, and DCF staff.
• Comply and work towards goals established by DCF and ABH.
• Maintain internal communications; notify supervisors with all relevant client or program-based information.
• Document all interactions and activities within required timeframe and in required format.
• Foster a team environment, including providing coverage as needed for other members of the team.
• Maintain confidentiality of all client protected health information and adhere to all HIPAA related policies and procedures.
• Attend annual Conflict of Interest training, HIPAA training, and all training required by Program Managers and/or DCF.
• Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
• Perform other tasks/responsibilities as required to support the business operations.

Qualifications

• Associate’s degree in Human Services or related field preferred but not required.
• Transportation Routing software experience preferred but not required.
• 2+ years of related experience.

Knowledge/Skills/Abilities

• Knowledge of the child welfare system and the various needs of families in the foster care system.
• Demonstrate an ability to work in a fast-paced environment with competing priorities.
• Strong attention to detail with an ability to work independently on multiple tasks.
• Knowledge of cultural diversity, engagement, and ethics.
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Outlook); internet.
• Strong written and verbal communication skills required.