[Hiring] Patient Contact Center Scheduler @Franciscan Alliance, Inc.

Role Description

The Patient Engagement Access Center (PEAC) Specialist I is critical for coordinating, scheduling, and registering appointments for office visits for providers, imaging, and ancillary departments. In this role, you will act as a first point of contact for patients/customers and assist with matching patients/customers' needs to the appropriate provider or resource.

• Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates, and routing clinical inquiries appropriately.
• Assess the caller’s needs and respond to ensure the appropriate resolution for the inquiry or issue.
• Understand when to escalate calls to RN, provider clinic, or PEAC leadership.
• Proactively escalate areas of concern or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build.
• Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture, and insurance plan networks.
• Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
• Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.
• Work hours are 8:30am to 5:00pm; hours could change; hours of operation are 6am to 5pm, Monday through Friday.
• Training hours: 8:00am to 4:30pm.
• Remote position.

Qualifications

• Required: High School Diploma/GED
• Preferred: 1 year Healthcare contact center, ambulatory or acute clinic, or physician office experience

Requirements

• Travel is required: Never or Rarely
• Job range: Patient Contact Center Scheduler $17.50 - $22.75
• Incentive: Not Applicable

Benefits

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.