[Hiring] Healthcare Customer Service Associate @Foundever®

Role Description

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. As a Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company. As a customer advocate, you will:

• Compassionately address customer inquiries
• Troubleshoot issues
• Share product and service information
• Ensure exceptional overall satisfaction

Please note: This position is currently open to candidates who reside in Connecticut only.

Qualifications

• Excellent listening and communication skills both written and verbal
• Ability to multitask and navigate between screens efficiently while assisting customers
• Enjoys working independently or with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background check
• The flexibility to work various shifts, including nights, evenings, and weekends

Requirements

• Handle inbound customer service calls
• Understanding and striving to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Ability to navigate system tools to search for answers & information

Benefits

• Weekends off! Our shifts run Monday through Friday
• Pay starts at $18 per hour
• The flexibility of a remote work environment
• 100% paid training
• We provide the equipment!
• Ongoing training and skill development
• Comprehensive Benefits that include 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth
• Employee Assistance Program (EAP)
• Internal growth and career advancement, 93% of our management team is promoted from within our company

Home Setup Requirements

• A hardwired connection with an internet speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production