[Hiring] Equipment Distribution Coordinator @U-Haul

Role Description

Do you enjoy working with people in a fast-paced environment? If so, consider a position as an Equipment Distribution Coordinator. Join our fast-growing U-Box department and become part of our Equipment Distribution Program and Team.

Equipment Distribution Coordinators use new and exciting programs to reach existing U-Haul customers with offers to participate in our Equipment Distribution program. You will manage the end-to-end process of helping orchestrate transfers of our U-Haul trailers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program as you help to move equipment where it is needed most!

We are looking for friendly customer service-oriented team members who take pride in assisting customers every day. Team members are expected to:

• Follow established methods and procedures
• Handle all calls expediently and efficiently
• Meet all quality-related metrics and goals
• Act in a courteous and friendly manner while serving the customer

Position Details:

• Seasonal End Date – 10/4/2026
• Weekend availability is required
• Location – Remote positions available as well as In-Office at the U-Haul International Midtown Campus in Phoenix, Arizona

This job might be for you if:

• You enjoy helping people and problem-solving
• You like a fast pace starting day one and staying busy every day
• You enjoy working closely with your manager and receiving daily feedback
• You are comfortable learning and using multiple computer programs

Daily Tasks Include:

• Interacting with field personnel via phone, email, IM chat and SMS text messages
• Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages
• Managing dashboards, reports and files as needed
• Working on multiple customer records simultaneously

Qualifications

• Basic keyboarding and computer skills
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. geography
• Willingness to incorporate feedback to constantly improve performance

Requirements

• Seasonal team members must be available to work at least 32 hours per week, Thursday - Sunday (includes 8.5 hours on the weekend)
• Shifts between 8:00 AM - 5:00 PM (Arizona time) with a priority on Thursday, Friday, Saturday, and Sunday
• Available to work at least one weekend day per week (8.5 hours) either Saturday or Sunday
• Working holidays is required to provide support for Customers year-round
• Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours

Benefits

• Fast-paced, hands-on education working with your manager from day one
• Self-paced education at our very own U-Haul University
• Build on your skill set through on-the-job, continued education

Technical Requirements

• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space
• Webcam (external or built in)
• USB headset (wired)
• Internet speeds: Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended)

Physical Demands

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Company Description

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.