[Hiring] Customer Support Coordinator @Petco

Role Description

We're looking for a detail-oriented, compassionate Customer Support Coordinator to help keep our platform running smoothly and our users supported. This role is critical to the day-to-day health of Petco Love Lost — you'll be monitoring user activity, responding to inquiries, flagging issues, and helping ensure a safe and trustworthy experience for pet owners across the country.

This role requires availability on at least 1–2 weekend days.

What You'll Do

• Monitor incoming user messages and support tickets, responding promptly and escalating issues as needed.
• Keep a close eye on platform health — flagging data issues, reviewing user accounts, and maintaining a safe and trustworthy experience for every user.
• Manage ongoing text and email communications with users, keeping interactions organized and documented.
• Check in on open issues with our product and engineering teams, tracking progress and helping prioritize what needs attention on a weekly basis.
• Assist with creating content and assets to support platform operations.

Qualifications

• Strong attention to detail — a lot of this work involves catching things others might miss.
• Clear, professional written communication.
• Comfortable managing multiple ongoing tasks and queues independently.
• Follows established processes carefully, especially in sensitive situations.
• Reliable and self-directed; able to stay on top of recurring responsibilities without heavy supervision.
• A genuine care for animals and the people who love them.
• Experience in animal welfare is a plus, but not required.

Requirements

• Must be available at least 1–2 weekend days.
• Expected to be part-time/30 hours weekly.
• Remote.

Company Description

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

About Petco Love Lost: Petco Love Lost is a national lost and found pet network helping reunite pets with their families. Our platform connects pet owners, shelters, and Good Samaritans to bring lost pets home. To date, we've helped facilitate over 250,000 reunions and counting.