[Hiring] Contact Center Associate - Authorizations Agent @frontdoor

Role Description

As an Authorizer, you will review contracts and determine coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable, and provide any necessary follow-up.

• Responsible for authorizing repair/replacement of covered systems or appliances.
• Negotiates pricing with contractors.
• Informs customers of non-covered claims when applicable.
• Provides any necessary follow-up.

Qualifications

• High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience.
• 1-3 years of customer service experience and/or training required.
• Knowledge of how to read a contract.
• Knowledge of business unit policies and procedures.
• Customer service and conflict resolution skills.
• Negotiation skills.
• Computer skills (Microsoft Word, Excel, Outlook).
• Attention to detail.
• Ability to multi-task.
• Ability to adapt to a fast-paced environment.
• Must have internet access with minimum 4.6Mbps upload/download speeds.

Requirements

• Highly skilled in mathematics.
• Strong deductive reasoning skills.
• Effective communication skills.

Benefits

• This role pays between $16.00/hr to $17.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
• At Frontdoor, certain roles are eligible for additional rewards and incentives.
• Holistic benefits approach including health, wellbeing, and financial components:
• Insurance for medical/pharmacy, dental, vision, life, and disability.
• Weight loss and smoking cessation programs.
• Matching 401(k).
• Ability to participate in our employee stock purchase plan.