[Hiring] SME, GPPProduct Specialist @Finastra
SME, GPPProduct Specialist @Finastra
All Others
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today

[Hiring] SME, GPPProduct Specialist @Finastra

Today - Finastra is hiring a remote SME, GPPProduct Specialist. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

This role of the SME is to be the client's technical focal point for the client's FGPP in production. To troubleshoot and solve issues in production.

Qualifications

  • Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
  • Deep FGPP business and functional knowledge.
  • Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.
  • Customer-facing experience: leading technical calls.
  • Experience with FGPP (not only Classic GPP) 4.6.X and above.

Requirements

  • Manage escalations from L2 for complex and advanced issues.
  • Provide guidance and support for configuration changes needed to resolve issues.
  • Identify root causes, recreate issues, analyze traces and provide immediate workarounds.
  • Perform complex configurations to provide solutions.
  • Use GUI, DB and traces to perform analysis.
  • Understand FGPP core Tables & fields (i.e. logical fields, xpath, object rules, profile_udfs, cache_refresh).
  • Review the payment processing flow and compare it with the error to pinpoint the issue.
  • Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration.
  • Perform the complex configurations (Pre post rules) and check-in in BA master for the Project branches.
  • Provide setup/configuration solutions to the customer.
  • Escalate to L3 if a code fix is necessary.
  • Support QA/L2 in testing fixes.
  • Join customer calls as needed to assist L2s.
  • Lead the conversation: Explain issues, provide status updates, and outline next steps.
  • Work closely with L1 and L2 teams to provide consultation and guidance.
  • Support Advisors and PAS Leads: Join calls as requested, provide updates and feedback of escalated cases.

Benefits

  • Enjoy unlimited vacation, subject to local regulations and business priorities.
  • Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
  • Access confidential one-to-one support through our Employee Assistance Program.
  • Connect with our network of Wellbeing Champions and Gather Groups.
  • Participate in monthly events and initiatives designed to help you thriveβ€”inside and outside of work.
  • Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.
  • Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.
  • Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra.
  • Access online learning and accredited courses through our Skills & Career Navigator tool.
  • Take part in our global recognition program, Finastra Celebrates.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
SME, GPPProduct Specialist @Finastra
All Others
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
Unlock 160,000+ Remote Jobs
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
Unlock 160,000+ Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 160,000+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later