[Hiring] SME, GPPProduct Specialist @Finastra

Role Description

This role of the SME is to be the client's technical focal point for the client's FGPP in production. To troubleshoot and solve issues in production.

Qualifications

• Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
• Deep FGPP business and functional knowledge.
• Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.
• Customer-facing experience: leading technical calls.
• Experience with FGPP (not only Classic GPP) 4.6.X and above.

Requirements

• Manage escalations from L2 for complex and advanced issues.
• Provide guidance and support for configuration changes needed to resolve issues.
• Identify root causes, recreate issues, analyze traces and provide immediate workarounds.
• Perform complex configurations to provide solutions.
• Use GUI, DB and traces to perform analysis.
• Understand FGPP core Tables & fields (i.e. logical fields, xpath, object rules, profile_udfs, cache_refresh).
• Review the payment processing flow and compare it with the error to pinpoint the issue.
• Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration.
• Perform the complex configurations (Pre post rules) and check-in in BA master for the Project branches.
• Provide setup/configuration solutions to the customer.
• Escalate to L3 if a code fix is necessary.
• Support QA/L2 in testing fixes.
• Join customer calls as needed to assist L2s.
• Lead the conversation: Explain issues, provide status updates, and outline next steps.
• Work closely with L1 and L2 teams to provide consultation and guidance.
• Support Advisors and PAS Leads: Join calls as requested, provide updates and feedback of escalated cases.

Benefits

• Enjoy unlimited vacation, subject to local regulations and business priorities.
• Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Access confidential one-to-one support through our Employee Assistance Program.
• Connect with our network of Wellbeing Champions and Gather Groups.
• Participate in monthly events and initiatives designed to help you thrive—inside and outside of work.
• Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.
• Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.
• Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra.
• Access online learning and accredited courses through our Skills & Career Navigator tool.
• Take part in our global recognition program, Finastra Celebrates.