[Hiring] IT Systems Manager @Crete Professionals Alliance

Role Description

We are seeking a highly skilled IT Systems Manager with deep expertise in enterprise infrastructure and cloud technologies and proven leadership in M&A integration playbook execution to oversee and continually improve our firm’s cloud-centric IT environment. This role is responsible for ensuring reliable, scalable, and secure systems that support our partner firms across the organization and meet enterprise standards.

• Provide support to firm operations including service desk, endpoint management, patching, monitoring, and incident response.
• Ensure stable support for tax, audit, workflow, and document applications commonly used by CPA firms.
• Establish ITIL-aligned processes that enhance reliability, uptime, and partner-firm satisfaction.
• Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations.
• Assist firms with life cycling technology assets and implementing industry leading solutions such as cloud-based platforms, LAN/WAN infrastructure, firewalls/VPNs, and backup systems.
• Lead the planning, due diligence, and execution of IT integration playbooks, ensuring smooth technology alignment and rapid adoption of corporate standards.
• Assess acquired firm infrastructure, identity, and application landscapes to design structured and relevant technology roadmaps.
• Coordinate cross-functional projects, timelines, communications, budgets, resource allocations, and change management.
• Lead the configuration, optimization, and governance of Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services.
• Assist firms with maintenance, configuration, and support of on-premises, hybrid, and cloud-based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools.
• Ensure a modern, seamless end-user experience across all partner firms through standardization, automation, and proactive monitoring.
• Oversee identity and access management using Microsoft Entra ID, including Conditional Access, MFA, SSO integrations, identity governance, and privileged identity management.
• Maintain secure, scalable identity architecture that supports cross-firm collaboration and onboarding of acquired or partner entities.
• Manage and optimize Azure services including compute, storage, networking, virtual desktops, security services, and hybrid-cloud integrations.
• Design and maintain scalable infrastructure architectures aligned with best practices in availability, performance, and cost management.
• Oversee Azure governance, resource organization, policies, and automation frameworks for consistent standards across partner firms.
• Support the implementation and management of modern security platforms including Microsoft Defender XDR, Intune, and other security-related tools.
• Manage and mentor IT staff, promoting a culture of excellence, innovation, and continuous improvement.
• Ensure all systems adhere to firm, client, and industry regulatory requirements relevant to CPA and professional services.
• Contribute to the development of technology standards, cloud strategy, and long-term infrastructure roadmaps.
• Work closely with partner firms and business leaders to align technology with organizational goals and operational needs.

Qualifications

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 5–8+ years managing enterprise IT environments with strong focus on Microsoft 365, Entra ID, and Azure.
• Demonstrated experience in building and maintaining reliable, scalable cloud systems.
• Experience supporting CPA/professional services applications and operations.
• Proven success leading M&A technology integration projects for high-growth platform companies.
• Strong communication, leadership, and project management skills.

Requirements

• Microsoft certifications (AZ-104, MS-102, SC-300/400, AZ-305, or equivalent).
• ITIL certification and/or experience with mature ITSM processes.
• Experience implementing Zero Trust, cloud governance, and automation frameworks.
• Background in hybrid and cloud-only modernization initiatives.

Company Description

Founded in 2023, Crete Professionals Alliance (Crete PA) delivers big four firepower to local American firms. Our rapid growth has made us a magnet for leading firms nationwide, eager to join our revolution in accounting. We empower small to mid-market firms with PE-backed capital, strategic technology partnerships, and innovative workforce solutions—including national recruiting and offshore support—while preserving a personal, local touch.

• Presence in over half the US
• 30+ regional offices
• 1,000+ dedicated professionals
• Offshore operations in Asia
• Fastest-growing accounting firm in the nation
• Culture and relationships are the cornerstone of our success