[Hiring] Epic Ambulatory/MyChart Application Analyst @Baptist Health System, Inc.

Role Description

Epic Ambulatory application analysts act as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems. Analysts must translate operational needs into system functionality, helping maintain system integrity, promote automation and efficiency, and improve user experience across the organization.

• A significant portion of an analyst’s day is devoted to resolving break-fix issues, performing routine maintenance tasks, and monitoring and troubleshooting error logs related to interfaces.
• Activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions or follow-up.
• Coordination and follow-up for these responsibilities are conducted through structured communication channels, including email, Teams chat, and scheduled meetings.
• Collaboration with cross-functional teams including Clinical Informatics, other application teams, and project managers.
• Lead various meetings with operational leaders to clarify requirements and understand pain points from the end-user perspective.
• Contact end-users via various communication methods to clarify end-user requests to implement optimizations and project requests.
• Mentor junior analysts and ensure operational best practices.
• Perform quality assurance and integrated testing of optimization and project requests along with newly released vendor functionality to ensure system reliability.
• Coordinate projects across applications and develop application-specific enhancements and reports in alignment with organizational priorities.

Qualifications

• 1-2 years Project Management Experience Required
• Minimum 2 years of related experience Required
• Knowledge of clinical system applications Preferred
• Experience with Epic Ambulatory and MyChart, including build configuration and implementation preferred
• Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferred
• Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred
• Hybrid background in both clinical and technical domains strongly preferred

Requirements

• High School Diploma Required
• Bachelors Degree Preferred
• Certification - EPIC Required
• Epic Ambulatory highly preferred
• MyEpic MyChart preferred
• Certification Note: If supporting an Epic application, appropriate EPIC Certification is required within 6 months.

Benefits

• Competitive pay & comprehensive benefits packages
• Opportunities for professional growth & advancement
• Exceptional employment experience where team members can bring their authentic selves
• Fostering connections with team members and the community for a fulfilling career