[Hiring] Data Entry Specialist @Conduent

Role Description

As part of the KanCare Clearinghouse Program, the Customer Service Data Entry Specialist will provide quality customer service and is responsible for gathering thorough documentation and accurately entering information into various systems for the KanCare program.

• Reviews submitted applications and enters the applicant information within the Kansas Economic and Enforcement System (KEES).
• Research and analyze issues and ensure sufficient information is available to make decisions on the next steps.
• Conducts additional searches to extract accurate data and inputs the same.
• Completes assignments using multiple source documents to verify data or use additional information to do the work.
• Maintains up-to-date knowledge of regulations, policies, and guidelines.
• Provides high-quality customer service and focuses on the accuracy of information provided.
• Follows up on pending documents involving analysis.
• Returns erroneous electronic data forms to the customer for additional information.
• Attends training assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs.
• May answer questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs.
• Responds to questions courteously, accurately, and concisely.
• Evaluates information received through a phone contact and asks appropriate follow-up questions.
• Uses standard technology: telephones, e-mail, and web browsers.

Qualifications

• High School diploma or GED equivalent; post-secondary education preferred.
• Minimum of six (6) months’ experience in customer service.
• Minimum of one (1) year experience in data entry.
• Strong computer skills with the ability to maneuver in complex software systems.
• MS Office, Outlook, and Internet usage experience.
• Requires excellent data entry skills and the ability to type a minimum of 28 words per minute accurately.

Requirements

• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility.
• Knowledge of Medicaid and managed care programs.
• Active listening skills.
• Customer oriented.
• Ability to adapt/respond to different types of personalities.
• Able to multi-task, prioritize, and manage time effectively.
• Good interpersonal and communication skills both verbally and in writing.
• Willingness to work as part of a team.
• Maintain the integrity and confidentiality of all records and communications.
• Bilingual Spanish/English with the ability to speak and read both languages fluently.
• All other duties as assigned.

Benefits

• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.