[Hiring] Associate Vice President Coding Customer Advocacy @IKS Health

Role Description

The AVP, Coding Customer Advocacy serves as the developer of new business for our current coding clients and prospects for the Clinical Support Solutions team. The AVP also provides consultative support and education to the sales team.

• Develop strong relationships with clients.
• Provide industry knowledge during the sales process, discovery, proposal preparation; and ensure a smooth transition from the inception of the project.
• Nurture client relationships and help mitigate risk while driving client satisfaction.
• Work closely with the Sales team, coding operations leadership, coding quality leadership, and other business units, as needed.

Essential Job Responsibilities:

• Provide HIM knowledge in a consultative manner to assist sales in the details of a coding and audit sale.
• Perform detailed discovery to identify the needs of the client.
• Create customized proposals that can be realistically implemented and executed by the operations and quality teams.
• Identify sales targets and work with the sales team to close deals.
• Understand tools, success stories, outcomes, and products that will assist our clients and communicate with clients at all levels.
• Provide presentations to clients, as needed.
• Perform Coding Operational Assessment, as needed, to provide a lead-in for sales opportunities.
• Create high level and detailed written reports and effectively communicate findings, recommendations, and next steps at all leadership levels.
• Work with discovery information to assess volume/workload for client site.
• Work with Operations team to provide seamless coverage and the correct skill set, based on the initial and ongoing needs of the client.
• Provide smooth transition of client relationship and project implementation to operations and quality team via Kick-Off Call.
• Ensure the client feels supported during the transition.
• Ensure initial client contact with the Clinical Support Solutions team forms a positive relationship and initial client implementation exceeds expectations of the client.
• Establish and grow relationships of assigned clients to contribute to maintaining client loyalty for continued service and growth.
• Voice client needs, requests, and suggestions to the Clinical Support Solutions team.
• Work collaboratively toward continuous improvement for IKS Health in a positive, friendly manner.

Qualifications

• Associate Degree in HIM, RHIA, Bachelor’s Degree in HIM, RHIT, CCS, or other coding credentials.

Requirements

• Minimum 10 years’ experience in HIM management/leadership, including experience in the HIM field with a concentration on coding and management.
• Preferred experience in HIM/Revenue Cycle consulting.
• Knowledge of the coding area within an HIM department:
• Workflow within the coding area.
• Coding metrics.
• Hospital revenue cycle.
• Strong strategic planning and project management skills.
• Strong working knowledge of HIM systems with diverse experience on multiple EMRs.
• Impeccable oral and written communications skills that demonstrate active listening, usage of open-ended questions and effective collaboration.
• Strong analytical and critical thinking skills.
• Strong collaborator and initiative-taker.
• Passion for helping others and collaborating with a team.

Benefits

• Competitive salary.
• PTO not including Paid holidays.
• Full benefit package including Medical, Dental, Vision, short- and long-term disability and voluntary life insurance plan.
• 401(k).
• Growth Opportunity.
• Opportunity to work in different environments and specialty areas from the comfort of your own home.