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Team Lead, Technical Writer @Clariticloudinc
Writing
Salary -
Remote Location remote Northern America
Job Type Full-time
Posted 1mth ago
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[Hiring] Team Lead, Technical Writer @Clariticloudinc

Apr 18, 2023 - Clariticloudinc is hiring a remote Team Lead, Technical Writer. 📍Location: Northern America.

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Our team voted and made it official! Clariti has been awarded the prestigious, Great Place To Work in Canada, and we couldn’t be more humbled. Our People make empowering cultures possible, and we know what it takes to drive strong engagement because we live it every day, in all of the small and big things we do. 

Read more about Us, Our People, and Our Culture here

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What do we do?

 

We empower governments to deliver exceptional citizen experiences

 

Clariti Cloud Inc. is in the business of building SaaS technology to transform the way governments serve their citizens. Our product has real world implications - this means nursing licenses renewed at a faster rate to mitigate staffing shortages in healthcare, tighter turnaround on the permits you need to get started on that home renovation project you’ve been excited about, smoother processing of business licenses to enable entrepreneurs to make their dream a reality, and the list goes on. We’ve realized the issues that come with outdated solutions that are difficult to maintain and support, or even worse, paper-based processes that are no longer scaleable - and this is what drives us to do what we do, continuously improve, and to disrupt the status quo.  In a nutshell, we are supporting governments to digitize their workflows so they are internally more efficient while managing permit requests, and externally resolving citizen’ issues transparently and effectively.

If you’re interested in learning more about our company culture, and joining our team of relentless builders, you can check out more about our team here.

What will you work on?

​​Reporting to the Executive Vice President of Product, the Team Lead, Technical Writer will create, enhance, and maintain documentation for our product suite, and lead the function and projects of our technical writing team. We work in a highly collaborative agile environment, and this role will be involved in many different initiatives across the company. You will operate as the lead within our Product technical writing team, managing and participating in collaborative, documentation activities, and resource planning will work alongside a group of product managers, developers, and other professionals to ensure best-in-class user experiences throughout our solutions.

As a Team Lead, Technical Writer at Clariti, you’ll get to :

  • Provide mentorship and support to technical writing team members
  • Lead and support project prioritization and team allocation planning
  • Working with product managers, developers and technical support to identify the documentation priorties
  • Tracking and reporting on the progress of documentation developments
  • Scheduling and leading documentation reviews
  • Collaborate with the Product team on managing release documentation
  • Collaborating with leadership to develop a scalable documentation and training strategy
  • Managing product documentation release timelines
  • Perform other related duties as required
  • Help lead stratgeic efforts around information architecture
What you bring to the team?
  • 3-4+ years of related experience in technical writing, preferably in SaaS or software development
  • BA/BS degree, or equivalent work experience
  • Previous technical writing team lead experience considered an asset
  • Experience defining templates, writing guidelines, and following content development workflow practices
  • Expertise with authoring tools (such as MadCap Flare), desktop publishing software (Photoshop, Visio, Adobe Illustrator), web content publishing (Madcap Central, Adobe) are a plus as is video and audio software
  • Experience with a variety of software development methodologies and project management tools, including Atlassian, Google, and Microsoft Product suites
  • Experience writing materials aimed at users and administrators
  • Ability to grasp complex technical concepts and produce understandable artifacts to engage / educate others
  • Ability to be flexible and manage change, while balancing competing priorities
  • Empathy for customer feedback, while understanding the importance of a long-term product vision
  • Highly effective written and verbal communication, superb critical listening skill
Why join Clariti?
Our Commitment to ED&I

At Clariti, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We’re working to create a workplace and team that is as diverse as the communities we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. Curious how we’ve been working on this? Reach out to our People & Talent team and we’d be happy to share more details on the workshops, policies, and processes that we have both in place today, and in the works for the future. 

We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees’ experiences as we grow. We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:

  • 100% ‘remote-first’ Work Environment - our people are our greatest asset, and everyone requires a different environment to do their best work. To maintain flexibility in our workstyles and locations, our team works remotely - currently across Canada and the United States
  • Flexible Work Hours - everyone on the team works a typical 8-hour workday, however as we span various timezones, we have defined core hours for collaboration from 9am-2pm (PST). Outside of that window, we recognize that everyone has busy and diverse lives, so we encourage our team to be flexible in their schedules for work based on their personal needs and preferences
  • Competitive Total Compensation and Performance Incentives/Bonus plan - we recognize the valuable contributions and hard work of our team, and reward them for it! 
  • Personal Time Off (PTO) - we recognize the need for recreation, and to ensure that all employees are taking adequate rest, we offer our team 27 days of paid time-off  (broken down as 3 weeks of vacation + 8 flex days + 2 holiday observance days + 2 team appreciation days)
  • Comprehensive Extended Benefits package -  including coverage for medical, dental and vision - starting on day one! 
  • $500 Annual Wellness Spending Account - (prorated based on start date) for team members' personal health and wellbeing
  • An Annual Professional Development budget, and high potential for growth and continuous learning 
  • Team Building Initiatives - in partnership with leadership and our People & Talent team, we have a culture committee who regularly host events and activities to support team socials and engagement
  • Onboarding & Quarterly WFH budget - we provide each of our team members with $300 to get started, and $150 per quarter (adjusted based on CAN or US location) to spend towards home office expenses, co-working memberships, or anything they need to make their personal work space comfortable
  • Tech Tools and Stack - we provide the team with a Mac (or PC where necessary), and for regular collaboration and day-to-day work management, we use Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling and Greenhouse

 

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Questions? Ask us - we're here to help.

Don’t meet all the requirements but still interested in applying for an opportunity? We’re all on a journey to learn constantly and have areas to grow in and develop. If you bring some of the above skills to the table and are still developing in others, please apply with us anyway! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you. 

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to [email protected] and we’ll be happy to support you.

Before You Apply
remote Be aware of the location restriction for this remote position: Northern America
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
🙈  Does this job need an edit?
Back to Remote jobs  >   Writing
Team Lead, Technical Writer @Clariticloudinc
Writing
Salary -
Remote Location remote Northern America
Job Type Full-time
Posted 1mth ago
🙈  Does this job need an edit?
Apply for this position
remote Be aware of the location restriction for this remote position: Northern America
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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