[Hiring] Technical Implementation Specialist @TED Conferences

About [email protected]

[email protected] is a new workplace learning and development solution from TED – enabling organizations to change from the inside out driven by the power and trust of TED content. Learn more here: tedatwork.ted.com.

We are looking for a Technical Implementation Specialist to be a part of one of the newest and fastest-growing teams at TED. This individual will help us serve large enterprises with a learning program that inspires new, better ways of working. 

You will be supporting [email protected] customers and partners with all technical aspects of implementing [email protected] 

Primary Responsibilities

• Support implementation of [email protected] e-learning courses into various software learning platforms by formatting CSVs, writing formulas or scripts, and reading software documentation.
• Be a creative and curious problem solver to find and diagnose likely problems on the fly on any platform, website, or data feed, to be able to pass to engineers.
• Create databases or spreadsheets, processes, and reports/visualizations that take big, messy CSVs, and turn them into more readily usable data that customer success managers and leadership can use regularly.
• Collaborate with technical stakeholders from customers and partners. 

Requirements

• No coding is required, but an ability to troubleshoot code, parse error messages and use browser console tools, read documentation, and work with engineers at a technical level
• Write formulas to manipulate data
• Work directly with prospective customers and existing customers – maintaining professionalism, clear communication and ability to put technical issues in everyday terms, while artfully representing TED
• Interest in TED Talks and in becoming well-versed in the corporate learning and development industry

Qualifications

• 1-3 years experience in a professional role with technical responsibilities and demonstrated communication skills
• Ability to communicate clearly, effectively, and professionally with clients, partners, and co-workers
• Experience with support/troubleshooting spreadsheets, databases, scripts, code, or software
• Experience creating advanced formulas (for any platform)
• Data manipulation skills (database or spreadsheet)
• Must be based in the US

All your information will be kept confidential according to EEO guidelines.

IN-OFFICE COVID PROTOCOL

Due to in-person meetings and occasional office requirements, proof of full vaccination will be required prior to acceptance of employment 

LOCATION: Remote 

SALARY RANGE

$65,000 - 75,000

BENEFITS

• Full health benefits (medical, dental, vision) 100% paid by TED for employees
• Paid family leave
• Work-life balance encouraged
• Free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being 

WORKPLACE CONDITIONS / PHYSICAL, MENTAL AND VISUAL DEMANDS

• General: Office environment 
• Physical: Repetitive movement of wrists, hands, and/or fingers
• Mental/Visual: Concentrated mental and/or visual attention; work involves performing tasks to very close accuracy and quality specifications
• Travel: Must be able to travel to New York occasionally (1-4 times per year)