[Hiring] Service Engineer @Peripass

Would you like to have a truly positive impact on the logistics flow of major companies such as DHL, Arcelor Mittal and Stanley Black & Decker? Do you fancy collaborating on the long term with supply chain decision makers? And do you want to do all of this while being part of a friendly bunch of people that want to modernize the logistics world together with you?

Then hit that apply button because we need you over here!

Founded in 2016 , Peripass is a logistics SaaS scale-up with its headquarters in Ghent. Our Yard Management Software enables industrial and logistics companies to smoothly manage the complete flow of trailers rolling on and off their sites, as well as all trailer movements on-site . Building on an already strong revenue basis, our sales and overall company growth is rapidly accelerating. We have recently grown to about 40 people and we are planning to grow to over 60 people in 2023 . We are proud to have won the Audience Prize at the Supply Chain Awards 2022 and have been awarded “Trends Digital Pioneer” in the category Manufacturing & Logistics.

Your responsibilities

As our Service Engineer you have the opportunity to manage the entire hardware implementation of our product. You will investigate & execute all technical (hardware/network/integration) requests from our customers, working closely with the team of Implementation Consultants, Support Team, and the Product Team to escalate issues and improve our product.

• Together with our Implementation Consultants you validate the technical analysis in ongoing projects (assist in preparation of installing Peripass onsite, technical workshops client facing IT,…)
• You take ownership of onsite installation planning and execution with clients/installers and perform end-to-end testing
• You are the voice of the customer internally, explaining the Peripass Hardware/Network architecture and requirements
• Acting as the second line contact person in the service desk for customer requests: you analyse, investigate and resolve technical (hardware/integration) issues reported by customers of Peripass
• At Peripass we are growing FAST internationally, onboarding more and more clients in Germany. You will act as the first line contact person in the service desk for German customer requests.
• You communicate clearly and proactively making sure our customers are continuously aware of the steps we’re taking towards a solution
• You take the lead to continuously expand our help center by writing technical documentation and creating product walkthrough videos

What we offer?

• First of all: a great job with lots of responsibility within a fast-growing and financially healthy company.
• Since human capital is one of our biggest assets we will be investing in you. Offering you plenty of learning opportunities both through training programs and on the job.
• A cheerful bunch of colleagues who are all building the success story of Peripass, day after day, milestone after milestone, and joke after joke ;).
• A solid salary package with great benefits.
• Flexible working hours.

Want to know if we’d be a good fit for you ? Here are our values. We do everything we can to make these values lived in our day-to-day, and not just words we put up on our walls. We promise.

• Act fast, fail fast – We don’t blame, we learn. Because you simply can’t grow without failing.
• Curiosity – We like to try out new stuff and to optimize things. By working together, we come up with creative solutions that we can be proud of.
• Adaptability – We have to face it, we’re scaling, and we’re scaling fast. So we need to constantly change and adapt. But hey, isn’t that also the kick of working at a scale-up ?
• No nonsense – We communicate directly with each other and we listen, we really listen. Because that’s the key to making good things great.
• Humbleness – Hey, we’re all just people. We all f*ck up sometimes, we all deserve respect and we’re all in this to grow and kick some serious ass in the process.