Transforming the pet care and travel landscape
TrustedHousesitters is a global marketplace that is disrupting the pet care and travel industries. We connect a community of home and pet owners with sitters to solve a common two-sided problem - pet care and cost effective travel. Our "consumer SAAS" business model means that customers join for one annual fee. After that, sits take place as a trust-based, money-free exchange that sees owners enjoy worry-free travel while our sitters enjoy the company of pets and unlock a world of unique accommodation.
We enjoy exceptional customer retention rates driven by the fact that our owners and sitters realise the amazing value and incredible experiences we can facilitate. We have more five star reviews on Trustpilot than any other pet care or travel company.
We're fully in scale-up mode and have grown to be the only global platform of its kind. In the last few years, we’ve consistently achieved high year-on-year growth, and have remained resilient throughout the COVID-19 crisis. The USA has become our biggest market, followed by UK and Australia.
All of our operations are based in our office next to the railway station in Brighton to make it simple for our team to travel to and from home. We are flexible with our working arrangements and are looking to continue with a blend of home and office working as we emerge from the Covid crisis
We employ software engineers, product managers and designers and data scientists who operate in agile squads. Our marketing team have been focussing on growing our reach in the USA and globally, and our membership services team provide outstanding levels of support to our customers.
We’re currently part of the Upscale 5.0 programme operated by Technation, the leading growth programme for the 30 most promising scale-ups in the country. We're on this programme because we pride ourselves on having a very strong focus on creating fabulous product experiences for our customers, taking them to market in an innovative way, and providing outstanding service. We have a strongly collaborative team culture and are supportive of flexible working.
We are transforming the pet care and travel landscape. We believe we offer the best solution and our team are united by our commitment to delivering an enriching experience for our customers and having a positive impact on the lives of their pets.