[Hiring] Utility Success Manager @Sense

ABOUT SENSE

Sense is a fast-growing greentech scale-up based in Cambridge, MA. We build smart home monitoring systems to help people take command of their energy usage, saving money while combating climate change. Our mission is to reduce global carbon emissions by making homes smart and efficient, and we’re looking to make an impact at scale: Sense’s technology has the potential to remove one gigaton of carbon from the atmosphere every year.

We’re looking for talented self-starters who want to be part of the energy transition and are ready, willing, and able to tackle tough challenges and complex technical problems. When you join the Sense team, you’re helping us build a cleaner, more resilient future.

Sense supports a diverse, equitable, and inclusive workplace and is an equal-opportunity employer. We strive to foster an engaging, respectful, and supportive community where everyone feels empowered to do their best.

Sense has successfully grown a direct-to-customer business, through direct and partner sales, of the most advanced home energy monitor and mobile consumer application in the market. As we look forward to the future, Sense will reach a far larger audience through direct integration of Sense software in advanced smart meters and electric panels. This growth strategy positions Sense at the center of the energy transition by making device-level energy data available to customers in real-time and at scale.

ABOUT THE ROLE

As Sense continues to grow our presence with electric utilities, we are seeking an experienced Account Manager to own multiple large utility client accounts as we launch Sense on meters. You will be responsible for account planning and strategy, utility client relationship development and management, and delivery against contract and business outcomes. As part of Sense’ Energy Services organization, you will coordinate cross-functionally with Product, Engineering, Marketing, Customer Support, and Operations, and Sales to launch and deliver Sense software services.

What you’ll be doing:

1. Be the expert in your account’s strategy, business, market, and goals.
2. In partnership with your team and leadership, define and deliver on account strategy and plan.
3. Accountable for delivering against contract and business outcomes and managing internal and external tracking and progress against contract metrics.
4. Lead customers toward realizing business value through Sense’s services.
5. Manage client expectations and scope for contracts.
6. Develop a trusted advisor relationship with key stakeholders at existing clients.
7. Participate in cross-functional teamwork across multiple groups to deliver against our contractual commitments and effectively manage our clients.
8. Acquire product knowledge and expertise for the solutions for your clients.
9. Maintain an understanding of the regulatory environment and the opportunity and risk it creates.
10. Help to develop and improve our internal processes for utility account management and build our client success organization.

Requirements

What you’ll bring

• The ideal candidate has proven experience in Account Management or Customer Success at an enterprise software company in the energy utility sector.
• Track record of success delivering complex, cross-functional technology projects with energy utility or similar large enterprise customers.
• Understanding of the investor owned utility business landscape and experience with advanced metering and/or utility energy services is strongly preferred.
• Experience with early-stage company growth and building new client success teams and operational processes is a plus.
• This position is open to candidates in any US location, but may require schedule alignment with eastern time. Monthly travel may be required.

WHY SENSE

Sense supports a diverse and inclusive workplace where we learn from each other. We welcome candidates with backgrounds that are traditionally underrepresented in tech, and we strive to foster an engaging, respectful, and supportive community where everyone feels empowered to do their best work. Sense is committed to being an equal-opportunity employer.

Sense is a growing VC-backed startup with an experienced leadership team and revolutionary machine-learning technology.

• Best Startups in Cambridge - Tech Tribune
• "One of the world's top 100 AI companies" - VentureBeat
• Clean Tech Company of the Year - New England Venture Capital Association
• 50 on Fire - BostInno
• Top 100 - Red Herring
• Best Consumer AI Technology - AI Dev World
• Global Cleantech 100

Benefits

• Competitive compensation including equity
• Remote-friendly
  • Remote or local/hybrid in our Cambridge Central Square office
  • Home office setup allowance ($200/year)
• Great work-life balance
  • Flexible work hours
  • Vacation starting at 3 weeks/year + 1 week paid sick time
  • Paid parental leave (5 weeks or more depending on location)
  • Dependent Care Accounts
• Generous healthcare benefits for employees and dependents
  • Medical (90% of the premium and first 50% of the deductible)
  • Dental (90%)
  • Vision (100%)
  • Flexible Spending Accounts
  • Life, AD&D, long- and short-term disability insurance (100%)
• 401k plan including Company Match
• Free Sense energy monitor for your home, discounts for friends and family

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