[Hiring] Senior Account Manager @Pear VC

💡 What is OnRamp exactly?

OnRamp is a collaborative onboarding management platform that helps companies provide a world-class onboarding experience to customers and partners. Our primary product is a B2B2B (!) application that serves companies from three-employee startups to Fortune 100s across almost all industries.

 

We are a tight-knit team of engineers, storytellers, and problem solvers who are excited to solve some of the most intractable problems our customers face every day. We’re growing super fast and have great momentum: a cutting-edge product, enthusiastic customers, and a sizable new round of funding from world-class VCs.

 

We expect everyone to live by the values we know will make us successful and a great place to work:

• Be relentlessly curious

• Be an owner

• Be team customer

• Bias towards action (and evidence)

• Be positive

 

📈 What will I do?

If you’re looking to help build something that has a huge impact on how organizations efficiently and effectively interact and collaborate with one another, you’ve found the right place. As our first Account Manager, you’ll go boots-on-the-ground to deliver maximum value to our customers while building structure and process that will help us scale. You’ll be a key part of the team at a critical inflection point in OnRamp’s growth!

• You’ll be working closely with new customers to get them up and running and ensuring that value is delivered quickly through OnRamp

• You’ll be developing and nurturing relationships with our customer base (particularly our enterprise customers)

• You’ll be supporting day to day needs of our customers by answering questions and creatively solving problems

• You’ll be executing renewals and natural expansion opportunities

• You’ll be working closely with sales, marketing, and product to be a voice of the customer and customer advocate and deliver an amazing end-to-end customer experience

• You’ll be measured on net retention, customer satisfaction, and the ability to focus your efforts on the highest-impact initiatives for our customers

 

You’ll be reporting to Paul, OnRamp’s CEO. There will be massive opportunities to grow in a multitude of different directions. 

 

🤺 What traits should I bring?

OnRamp is a small team, and you’ll be an early teammate. We’re in an exciting, fast-paced build mode - we hope that’s music to your ears.

• You’re excited about being collaborative, trying new things, and helping us set the foundation of OnRamp’s Customer Success program.

• You are equally comfortable working on tactical and strategic projects

• You are output-oriented and believe that while it is important to know the perfectly right way to get things done, it’s not always the right thing to do

• You are a relationship builder. You are passionate about learning what makes people tick, what they value, and how to make them successful.

• You’re a natural storyteller. You like talking to people and get excited to help them think about things differently. Showing customers the product and painting a valuable picture for them is fun!

• You are naturally curious and proactively seek answers and ways to make things better. You want to understand the ‘why’ behind customers' requests in an effort to help them achieve their goals.

• You love dissecting and troubleshooting problems independently and finding creative solutions. You know when to ask for support and are comfortable questioning things that don’t add up.

• You project energy, enthusiasm, and confidence

• You’re excited about a dynamic environment with opportunities to try new things

 

🤝 What do I do if I’m interested?

Apply here!

 

We offer competitive pay (base + bonus + equity) and benefits like healthcare, dental, vision, a 401k, take-what-you-need vacation policy, etc.

 

While we have a center of gravity in Boston, we work remotely from all parts of the country.. We’re committed to finding the right next person for us, so we want to speak with you wherever you are!