Senior Account Manager

About Spot

Medical bills suck….so we did something about it. The Spot Team is on a mission to change the industry and how insurance is distributed. That means no more Go-Fund-Me's or going into debt after an injury.

Spot is the first-of-its-kind injury insurance that pushes our customers to get out and live more, whether they're running their daily errands or on a once-in-a-lifetime adventure with the family. Perfect for people who have active lifestyles, lousy health insurance, or no health insurance at all, we earnestly believe that breaking a bone shouldn't break the bank.

We’re looking for a Senior Account Manager to join our growing team and support our partnerships. Our team is actively growing and we have no plans to slow down, so you'll have lots of opportunities to take on new challenges and wear many hats. We care about your success and want to help you grow to achieve your goals inside and outside of Spot.

Our Team

We believe in the importance of culture and community and that teams thrive when working in alignment.

Key Attributes for This Role

1. Project Management/Collaboration
2. Attention to detail
3. Creative and strategic thinker
4. Excellent communicator
5. Organization
6. Fearless when it comes to trying new things and understanding new industries

Functional Competencies

1. Excellent leadership and interpersonal skills
2. Strong communication skills
3. Outstanding project management skills
4. Ability to lead a team both internally and externally to execute and achieve a goal
5. Ability to conceptualize and analyze problems and solutions in a proactive, constructive and creative manner
6. A true passion for organization and efficiency
7. Strong data analysis skills

Why This Role is Important to Us

Through our partners, Spot provides on-demand injury insurance at the moment when individuals need coverage the most–when they are being active. Some of our current partners include Ikon Pass, Jackson Hole Mountain, USA Cycling, and athleteReg. The Senior Partner Account Manager will play a critical role in helping us grow by leading a team of Account Managers, managing new partners, optimizing current integrations, maximizing partner conversion and increasing brand awareness across partner audiences.

Responsibilities

• Provide direction, mentorship and guidance to Account Managers, Associate Account Managers and Coordinators
• Ongoing review and optimization of AM’s/AAM’s/Co partner relationships, interactions and conversions
• Continuous optimization and improvement of the partner onboarding experience with Spot
• Relationship owner for designated partner accounts (high profile/high value partners) throughout the life of their partnership agreement, from initial onboarding through renewals
• Develop strong relationships with each partner, understanding their business goals/objectives, industry vertical and culture
• Work alongside the Product Team to ensure the technical onboarding and set up process for new partners within the Spot ecosystem is smooth and seamless
• Lead new partner onboarding by managing launch timelines and developing communications/marketing plan
• Create onboarding and launch plans for new partners including working cross-functionally to mobilize and align the full internal team for launch
• Manage the creation of all launch deliverables including co-branded landing pages, partnership announcements, social campaigns, co-branded assets etc.
• Manage partnership documents required for ongoing account management such as, weekly status documents, creative asset management, monthly financial reporting, and quarterly updates
• Creative thinking and development of new/unique ways to leverage and grow partnership conversion & upsell opportunities
  • Develop marketing strategies and materials to ensure successful partner relationships including digital/physical marketing assets, onsite activations, experiential programs etc.
  • Monitor and report on partnership business performance including conversion rates and tracking towards goals to identify key trends
  • Optimize partnership revenue opportunities through product ad-ons, integration upgrades and policy renewals
• Work closely with the VP of Partner Success to improve overall partnership growth and performance and optimize internal cross functional processes

Who You Are

• 4-6 years of relevant experience in account management, project management or marketing, preferably for a startup or creative/ad agency
• You’re extremely detail oriented and organization is second nature to you
• You have strong communication skills and building meaningful relationships with partners and clients is important to you
• You’re a creative and strategic thinker; solving problems with innovative solutions is your jam
• You love being a team player and rolling up your sleeves to get the job done
• Technology excites you; you’ve done away with old archaic systems
• You’re forward-thinking and are always looking for ways to improve our partner’s experience

A Typical Day Looks Like

• Providing feedback and direction to Account Managers as they manage the ongoing business with their partner relationships
• Maintaining an up-to-date status of contracts, conversion rates, creative deliverables, and Spot company wiki for active partnerships
• Working cross functionally to project manage the onboarding of new partners within the Spot ecosystem
• Managing both new partner needs and existing partner needs ensuring deliverables are on track for your accounts
• Defining marketing assets for partners to build brand awareness and drive conversion
• Working alongside the Finance team to evaluate partner performance and reconcile partner billing monthly
• Working alongside the Technical/Engineering team to get partner’s setup in the Spot system
• Working alongside the Customer Success team to ensure the partner’s customers have an excellent experience with Spot
• Brainstorming and strategizing ideas for building and growing partner offerings, integrations and experiences
• Synthesizing purchase and claims data to stay up-to-date and knowledgeable on the health of active partner integrations and sharing important insights with partners
• Building meaningful relationships with partners through project planning, monthly check-ins, in-person visits and additional support when needed

Things You Might Brag About

• You’re unflappable, cool as a cucumber….pressure is your jam
• You can develop a hypothesis based on an analysis of data
• You aim to please and kill people with kindness
• Your calendar, email inbox, and to-do lists are color coded and organized to a T
• You’re just as productive working from home as you are in an office
• Some may call you a creative, others may say you're a strategist–but in reality, you’re the perfect combo of both

Like we’ve said before, we believe our community deserves something better! Our view of diversity goes beyond visible differences and includes unique backgrounds, ideas, experiences and perspectives. We are so proud to be an equal opportunity employer, and in no way will we discriminate in our hiring process based on a person's race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age, disability, genetic information or any other legally protected characteristics. We believe strongly that education comes in many forms and in most cases do not require a formal degree for employment at Spot. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We care deeply about our Spot people who are dedicated to revolutionizing the distribution of insurance, the industry and the world! That’s why we are dedicated to providing benefits with you, your family, and your life in mind. We offer a various array of benefits including a relaxed PTO policy, medical, dental and vision insurance, 401k, paid holidays, bereavement, and parental leave. All Spot employees receive equipment for their remote setup, and a Spot Injury plan in case shit does hit the fan!

Benefits

• Medical, Dental & Vision
• 401k
• PTO (Vacation, Sick & Holidays)
• Parental Leave
• Fully Remote