[Hiring] Sales Engineer @TRAACKR

Traackr is a global technology company with offices in San Francisco, New York, Boston, Paris and London. Our influencer marketing platform enables brands to find, manage and analyze their influencer programs across all major social media channels. Our clients include L'Oréal, Estee Lauder, Coty, Samsung, and Adidas.

We have fostered a culture that empowers our team to spend every ounce of energy towards solving our customers’ problems and lifting their businesses through influencer marketing. It’s our method that tames the madness. Come join our incredible team!

This position is 100% remote, based in the Eastern Timezone.

We are seeking a Sales Engineer to drive adoption and transition prospective clients to Traackr as their chosen influencer marketing solution. Duties will involve weekly training sessions, data migration, and software customization to fit each client’s expressed need.

Our ideal applicant is a natural problem solver and project manager with previous experience in software implementation, product education, and/or customer success — ideally within the influencer marketing technology space.

This role will report to the VP of Revenue Operations as an individual contributor, primarily overseeing US + EU prospects across multiple categories, from beauty + fashion to lifestyle + CPG brands. Your organizational skills will be paramount as you manage multiple prospects throughout varying stages of the sales cycle.

What you will do:

• Account creation, data migration, and management of Traackr trial accounts; customizing the product based on expressed needs + requests
• Serve as the product + strategy liaison, demonstrating the value of our offering during weekly training sessions
• Provide real-time insights to prospects on the state of their influencer marketing programs and identify areas of growth + opportunity using Traackr’s suite of metrics + analytics
• Collaborate with Sales throughout the trial process by providing client feedback, updates on usage + feature adoption, and supporting commercial strategy
• Work closely with Product and Engineering teams on identification and status of bugs and new feature rollout
• Collaborate with Customer Success in post-knowledge transfer to ensure continued success and client retention

Who you are and what you’ll need for this position:

• Background in SaaS product education and/or implementation: 2+ years experience in post-sales, pre-sales, or technical support at an enterprise-grade software company
• Sales + revenue mindset: experience in or supporting revenue-generating roles
• Strong Communicator: Ability to communicate complex technical solutions to external stakeholders
• Data-Driven: Comfortable using data to diagnose challenges + opportunities within a prospect’s influencer marketing program and provide solutions through emails, calls, and digital meetings
• Active Listener: demonstrated ability to ask effective questions, dive deep, and understand the customer’s priorities and anticipate needs + pain points
• Organization: Ability to efficiently prioritize a large number of competing requests with attention to detail
• Excited by Start-up Environments: Strong problem-solving skills, presents new ideas to old problems, excited by a fast-paced, ever-evolving industry.
• Remote-first: Ideally has the experience, and excels in remote work environments with minimal oversight
• Tech-savvy: Experience with Salesforce

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Traackr Privacy Notice 

All questions, comments, and requests regarding data processing at Traackr Inc. should be addressed to [email protected].